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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues where pages are not visible and appear distorted after translation using WPML. This includes problems with the visibility and formatting of translated pages.

Solution:
1. Create a staging site or backup your site, then activate a default WordPress theme to check if the issue persists. This helps determine if the problem is theme-related.
2. Ensure that the string that applies the style to the price is correctly translated in WPML's String Translation. Incorrect translation of this string was initially causing the issue but has been fixed.
3. If you encounter a 'Request Timeout' error while trying to access the WPML String Translation page, ensure that your server can handle the request and that the strings, especially those related to price ranges, are correctly translated and structured as per WPML guidelines.

If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 42 replies, has 3 voices.

Last updated by Carlos Rojas 4 months, 2 weeks ago.

Assisted by: Carlos Rojas.

Author Posts
November 27, 2025 at 7:29 pm #17616450

francescog-43

yes u can

November 28, 2025 at 10:19 am #17617754

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you. I have updated our 2nd-tier specialists.

December 2, 2025 at 12:42 pm #17626350

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

The cause of the issue is that the string that applies the style to the price was incorrectly translated in String Translation. It is already fixed, so the problem disappeared.

image.png
December 4, 2025 at 4:36 pm #17635409

francescog-43

Hi, the problem has not been solved. If I reinstall the php 8.3 version, some pages no longer work, such as the French part. Currently, the website works correctly if I reinstall the php 7.4 version.

screencapture-sarahandbendrix-fr-categorie-produit-botox-fr-2025-12-04-17_21_23.png
FireShot Capture 376 - Compra botox, rellenos dérmicos y productos de mesoterapia online -_ - [sarahandbendrix.com].png
screencapture-sarahandbendrix-fr-categorie-produit-botox-fr-2025-12-04-17_21_23.png
December 4, 2025 at 4:42 pm #17635456

francescog-43

also the spanish version dont work properly if i set php 8.3

screencapture-sarahandbendrix-es-2025-12-04-17_22_34.jpg
December 4, 2025 at 6:01 pm #17635862

francescog-43

also In the backend I can no longer access the wpml page 'string translation'

December 5, 2025 at 10:42 am #17637678

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

Could you please undo the changes that caused String Translation to stop working?

December 6, 2025 at 3:39 pm #17640586

francescog-43

i cant.. i dont know what is the problem... please take a check

December 7, 2025 at 10:11 am #17641478

francescog-43

the page wpml-string-translation dont work...

screencapture-sarahandbendrix-wp-admin-admin-php-2025-12-07-11_10_49.png
December 8, 2025 at 10:59 am #17643476

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

I need you to tell me what changes or steps were done right before the string translation plugin stopped loading.

December 9, 2025 at 8:53 am #17646202

francescog-43

I didn't make any changes, I started having problems after purchasing the credits and doing the automatic translations with wpml

December 9, 2025 at 10:29 am #17646773

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

You mentioned you upgraded and downgraded the PHP version from v7.4 to v8.3, and then the String Translation stopped working. Could you undo these changes and let the site use PHP v7.4?

December 9, 2025 at 11:03 am #17646992

francescog-43

Not exactly. The problem started after I did the translation, so to fix the problem of the pages not working, I used PHP version 7.4, but if I put it back to version 8.3, the site doesn't work. Keep in mind that before I did the translation, I had version 8.3, and it worked fine.

December 9, 2025 at 11:18 am #17647167

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Ok, I understand.

Please follow these steps to get more information about the problem with String Translation:
- Activate the WordPress debug mode: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
- Visit the String Translation page to reproduce the issue
- Share any fatal error that might appear in the debug.log file located within the wp-content folder

December 10, 2025 at 11:47 am #17652030

francescog-43

I'm not able to modify the code, I've already given you access, please fix the problem yourself, we're wasting a lot of time.