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This thread is resolved. Here is a description of the problem and solution.

Problem:
Since June 21, 2024, the client has been trying to automatically translate three pages into English and German, despite having sufficient credits, the translation process remains incomplete.
Solution:
If you're experiencing a similar issue, we recommend trying the following steps:
1. Attempt to replicate the issue on a staging site. If the issue does not occur there, proceed to the next step on your live site.
2. Deactivate the following plugins:
- Head, Footer and Post Injections
- Font Awesome
3. For one of the problematic pages, follow these steps:
- Edit the page in the default language.
- Add "V2" to the title and update it.
- Remove the "V2" and update the page again.
- Navigate to WPML-> Translation Management
- Select the page and send it to translation.
- Go to WPML-> Translation Management-> Translation Basket and complete the process.
- Finally, go to WPML-> Translations and translate the page.

This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 35 replies, has 2 voices.

Last updated by Mohamed Amine Samet 1 year, 7 months ago.

Assisted by: Osama Mersal.

Author Posts
July 23, 2024 at 8:57 am #15991481

Osama Mersal

Hi,

You are more than welcome! 🙂 Please let me know if you need further assistance regarding this issue.

Best regards,
Osama

July 23, 2024 at 9:21 am #15991715

Mohamed Amine Samet

Hello,

I can't do that, though, for other pages. If so, it's because I don't have credit or no.

I appreciate you explaining the situation.

Best regards,

July 23, 2024 at 9:31 am #15991748

Osama Mersal

Hi,

It's great to hear that the issue is fixed. Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you.

Have a great day!

Best regards,
Osama

July 23, 2024 at 9:34 am #15991779

Mohamed Amine Samet

Hello,

Thank you for your help.

Could you explain me why when I can't to translate other pages ?

The lack of credit can be the cause ?

Best regards,

July 23, 2024 at 9:36 am #15991780

Osama Mersal

Hi,

If you try to translate them automatically, it could be the cause.

If you try to translate them manually using the Translation Editor, the credits won't be a cause.

Best regards,
Osama

July 23, 2024 at 9:38 am #15991786

Mohamed Amine Samet

Hello,

I will try that, thank you.

Best regards,