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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where your dashboard is asking you to pay €100 despite having an active pay-as-you-go plan, this could be due to reaching a safety limit.
Solution:
We have implemented two safety limits to prevent accidental overspending and to protect against fraud. These limits are triggered the first time you spend €100 and €4,000 in a single month. If you reach these limits, you will be required to make a payment before you can continue using the translation services. At the end of the month, any amount you've paid will be deducted from your total invoice. For more details on these safety limits, we recommend reading our terms and conditions on pay-as-you-go for automatic translation.

If this solution does not apply to your situation, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so at WPML support forum.

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This topic contains 2 replies, has 1 voice.

Last updated by Andrey 1 week, 4 days ago.

Assisted by: Andrey.

Author Posts
January 10, 2026 at 4:02 am #17717662

wanniC

I have active pay-as-you-go, why the dashboard ask me to pay 100?

January 10, 2026 at 4:14 am #17717694

wanniC

Your AI said this is a mechanism of WPML, but why I didn't see any regulation in your website even in the page of pay-as-you-go? should I pay this 100?

January 10, 2026 at 4:43 pm #17718306

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

There are two safety limits that prevent you from accidentally spending too much and protect us from fraud. These limits occur the first time you spend €100 and €4,000 in one month. If you reach these limits, you will be asked to pay before you can continue translating. At the end of the month, the amount you paid will be deducted from your invoice.

You can read more about the Safety limit here https://wpml.org/home/terms-and-conditions/#pay-as-you-go-for-automatic-translation