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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the German translations on their website despite having translations pending for review. The issue was twofold: SQL server settings interfering with the query execution and unregistered custom Elementor widgets not appearing in the translation editor.
Solution:
First, we identified that the SQL server's ANSI_QUOTES mode was causing the term 'local' to be misinterpreted. We recommended the client to request their server support team to disable the ANSI_QUOTES mode globally for MySQL. After this adjustment, the translations queue began to function correctly.

Secondly, the issue of English content still appearing on the translated pages was due to the use of default Elementor widgets from a theme not listed in our compatible theme directory. We advised the client to register these widgets for translation by following our guide: Registering Custom Elementor Widgets for Translation. Additionally, we suggested contacting the theme author to join the WPML Go-global program to ensure compatibility.

If these solutions do not resolve your issues or seem outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

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This topic contains 15 replies, has 2 voices.

Last updated by Prosenjit Barman 7 months, 3 weeks ago.

Assisted by: Prosenjit Barman.

Author Posts
August 20, 2024 at 6:10 am #16085693

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi Krisztián,
Thank you for the update.

I reviewed the page and observed that it uses the default Elementor widget from the theme. Please note that the theme you’re using is not listed in our compatible theme directory. Consequently, the widgets from this theme don't seem to have the necessary WPML support, which is why content added through these widgets is not appearing in the translation editor or on the frontend.

Please register the widgets for translation by following the guide below, and then retranslate the page:

- https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/

This should help resolve the issue. You can also reach out to the Theme author and request them to join the Go-global program of WPML to make their theme compatible with WPML. For more details about the program, please check this link: https://wpml.org/documentation/support/go-global-program/

If you encounter any difficulties or have questions about registering the widgets, please let me know. I’ll be happy to assist you further.

Best regards,
Prosenjit

August 26, 2024 at 7:02 am #16102726

krisztianV

Hi,

Thanks for this great support. Now all works fine. I was able to translate the whole page.

BR,
Krisztián