[Resolved] Pending Review isn't Appear

Hello,

Thank you for contacting the support.

Can you try the following (as shown in the attached screenshot)?

- Go to the translations queue.
- Click the filter icon on Status column.
- Select "Pending review".
- Click "Ok".

And see if anything appears?

Please let me know.

Regards.

Thank you for the updates.

I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

You can skip FTP and Server Protection details.

However, FTP is needed to transfer files to your site, in case if a plugin malfunctions, we need it to disable via FTP.

Server Protection refers to any password applied before even accessing the site. This is usually applied to under construction or private sites. This is different than WP Admin login details. If your site isn't using such protection, you may skip it too.

I've enabled your next reply as private again to provide admin access to WordPress backend.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for the access. I was able to login and 'll check soon and 'll get back to you accordingly.

P.S.: Do not share sensitive information in public messages. Usually when support person asks for this info, they enable a private section beforehand. However, if you don't see please ask to enable it.

Thank you for waiting on this.

I am wondering how did you translate those Heroic KB Articles? Because I see those are set as "Not translatable" in WPML -> Settings -> Post Types Translation (see attached).

Since these aren't set to translate, they won't appear in Translation Management also (see attached).

You'll need to set those Articles as translatable and then translate accordingly. See https://wpml.org/documentation/getting-started-guide/translating-custom-posts/ for details.

Thank you for the updates.

I think there's a confusion between Posts (standard post type = post) and Articles (custom post type = ht_kb). In your recent screenshot, if you notice, the post type column lists these as "Post", which means somehow theme is registering Articles as standard posts (even Articles CPT is registered separately), because perhaps these aren't set as translatable in WPML settings. In this case, you have to deal these as standard WordPress Posts. And I stand my previous comments about it (the private message earlier).

Otherwise you may need to contact theme support that if you created Articles, why these are registered as (standard) Posts. This is however a different problem than the current one.

If you want these really treated as translatable Articles (custom post type = ht_kb), you 'll need to make this translatable, just like they also mentioned in their guide (see attached). The guide also talks about related custom taxonomy, please read and follow the guide carefully.

Once these are registered (custom post type and taxonomy), these should appear in TM as Articles. You should also translate these accordingly (either from TM or from Articles listing page) and review accordingly.

By the way, the theme "KnowAll" is on our compatibility list (https://wpml.org/theme/knowall/), but the last compatibility updated was several years ago. Theme would have evolved much since then.