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[Resolved] Permissions issue "/wp-content/languages/wpml"

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was seeing a "wpml string translation is attempting to write .mo files" notice at the site dashboard even though the wp-content/languages directory was writeable.

Solution:
It was just a stuck notice and was removed by following the steps from this thread:
https://wpml.org/forums/topic/cannot-write-to-mo-files-hosting-provider-cannot-make-folder-writable/#post-13777121

Relevant Documentation:
https://wpml.org/faq/cannot-write-mo-files/

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 2 voices.

Last updated by jamesA-21 1 year, 11 months ago.

Assisted by: Noman.

Author Posts
June 22, 2023 at 11:49 am #13876201

jamesA-21

Issue:
"
WPML String Translation is attempting to write .mo files with translations to folder:
........ /wp-content/languages/wpml

This folder appears to be not writable. This is blocking translation for strings from appearing on the site.

To resolve this, please contact your hosting company and request that they make that folder writable.
"

The language folder and wpml folder are both set to 775, I am using WP Engine, and they will not allow 777. But 775 should be enough for WPML to work according to what I have read.

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June 22, 2023 at 12:19 pm #13876447

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This notice could be just a stuck false-positive notice on your site’s dashboard. To make sure could you please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue?

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important.

Thank you