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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed assistance with making the personnel and about pages display correctly in a right-to-left (RTL) orientation and translating contact forms. There were also issues with the alignment of the Hebrew languages menu and specific elements on the site not being correctly aligned for RTL.
Solution:
We applied custom CSS code to the client's website to correct the RTL display issues. For the translation of the contact forms, we provided step-by-step guidance through documentation links:

If you're experiencing similar issues, we recommend checking the custom CSS on your site and referring to the provided documentation for translating contact forms.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 7 replies, has 2 voices.

Last updated by Kor 1 year, 10 months ago.

Assisted by: Kor.

Author Posts
November 30, 2023 at 10:41 am #14960967

motiS

Hi

Personnel page not changed from LTR to RTL and contact strings not translated

The documentation I found on the site created thousands of strings that are unnecessary for translation.

I just need the personnel page and about page to be fully RTL, and to translate the contact forms.

About:
hidden link
Personnel:
hidden link

The contact form is not translated in all locations.

Additionally, the HEBREW languages menu is not aligned correctly (see image - both languages are glued together)

Thanks

Screenshot 2023-11-30 at 12.46.38.png
November 30, 2023 at 8:14 pm #14967201

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Upon reviewing your debug information, I have observed that the PHP limit for your "WP Memory Limit" is lower than the recommended 256MB or the required 128MB, as mentioned in the documentation found at: https://wpml.org/home/minimum-requirements/. To resolve this, I kindly request that you contact your hosting provider and request an increase in the PHP value for you.

December 1, 2023 at 12:03 pm #14972339

motiS

Can you send me an email address? I'll use it to create a new user for you to use temporarily.

December 1, 2023 at 12:39 pm #14972591

motiS

Thank you. I sent you an email with the user information. Please let me know if there's anything else needed

December 1, 2023 at 2:05 pm #14973483

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to me.

I have implemented some custom CSS code on your website. Could you please verify if the content is now displayed in a right-to-left (RTL) orientation?

Additionally, I want to inform you that our support policy allows us to address only one problem per support ticket.

Regarding the translation issue with the contact form, you can find instructions on how to translate it by referring to the following links:

1. For guidance on using Contact Form 7 with WPML, please visit: https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/

2. To learn how to create multilingual forms using WPForms and WPML, please visit: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/

December 3, 2023 at 7:17 am #14979445

motiS

Hi Kor
Thank you for your help. I have looked and there are still some features on the site that were not fully aligned to RTL. I'm including images for you to see.

- In the about section, the V bullets are supposed to be on the right before the text (it's a bullet list).
- In the contact section, where the email and phone are, the plus (+) is supposed to be on the left before the number begins.
- In the uppermost header where the WPML menu is, the two languages are stuck together - they need to be separated by some space.

Please see the images included.

December 3, 2023 at 7:18 am #14979447

motiS

Sorry I forgot to include the images!

Screenshot 2023-12-03 at 9.07.34.png
Screenshot 2023-12-03 at 9.07.55.png
Screenshot 2023-12-03 at 9.08.24.png
December 4, 2023 at 9:38 am #14983819

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've applied some additional CSS stylings for you and the problem should be fixed. Could you recheck?

December 4, 2023 at 10:01 am #14984351

motiS

Looks good, thank you so much for all the help!