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This topic contains 9 replies, has 2 voices.

Last updated by Shekhar Bhandari 9 months, 1 week ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
January 9, 2019 at 9:30 am #3070423

thibaudR

What are you trying to translate?
I had created a website 2 years ago. Since the last WP update, WPML doesn't work fine. All others languages disappeared (spanish and english). I know traduced pages are somewhere but I can't see any other languages in my plugin settings.

What are you seeing? (please include a screenshot)
See screenshots

What's missing or not working for you?
The WPML plugin is out of work since the last WP Update.

January 9, 2019 at 9:59 am #3070556

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

This seems unusual, did you recently migrated your site from another server to this server? Do you have a backup file created before the update?

Further, could you please perform the below steps and share me the results?

Debugging

1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.

Thanks

January 9, 2019 at 10:06 am #3070575

thibaudR

Here is dear Shekhar :

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January 9, 2019 at 10:08 am #3070618

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The info provided is debug information, would you mind checking your wp-content folder and send the debug.log file contents, this will show the php error inside the site.

Further, could you please provide a feedback on this:

This seems unusual, did you recently migrated your site from another server to this server? Do you have a backup file created before the update?

Look forward to your reply.

Thanks

January 9, 2019 at 10:10 am #3070648

thibaudR

Hi, I just copy paste the debbug info 😉

The website doesn't been changed, same server, same settings. Just updates. I've disabled all plugins but WPML, same problems.

January 9, 2019 at 10:32 am #3070757

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To further debug this issue, I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

These info is private, and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues needs some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

January 9, 2019 at 10:54 am #3070888

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I can see that the icl_languages table is empty, to fix this I would need to make some changes to your database, so could you please firstly backup your site? Please confirm once you create a backup.

Look forward to your reply.

Thanks

January 9, 2019 at 12:56 pm #3071652

thibaudR

It's ok 🙂

January 9, 2019 at 12:59 pm #3071670

thibaudR

And when I activate the others WPML addons, wordpress transforms in english version. In the settings, it is noted as in "french", but the interface is in english. Maybe the same problem.

January 10, 2019 at 3:08 am #3074367

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I fixed the issue and the languages are showing properly, so could you please check the issue once?

Look forward to your reply.

Thanks

The topic ‘[Closed] Plugin’ is closed to new replies.