Plugin update

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 4 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 10 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
September 18, 2023 at 10:05 am #14410889
trazadaM	I cannnot updet the plugins in my wordpress site. It seems a communication problem with the server. How can I solve this?
September 18, 2023 at 5:22 pm #14414539
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Can you please try again now and let me know if this issue is still happening for you? If it is still happening, can you please share a screenshot or what is the error message that you are seeing? Thank you! I'm looking forward to your response. Mihai Apetrei
September 19, 2023 at 8:34 am #14417259
trazadaM	Hello! I have tried to update the plugins again and I still found the same issue, as you can see on the screenshot. Thanks for you help. JM
September 19, 2023 at 8:58 am #14417529
trazadaM	In WPML > Support I can see the issue description on the screenshot. Here the translation: WPML plugin cannot connect to wpml.org WPML needs to connect to your server to check for new releases and security updates. Something present in the network or security configuration is preventing this. Please authorise outgoing communication with wpml.org to remove this warning. Need help? See the communication error details and report it to WPML support.
September 21, 2023 at 12:37 pm #14439089
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Issues like this can sometimes take place for multiple reasons (sometimes they are even server-related). I recommend that you first create a full website backup and then remove the plugins completely (deactivate and delete) > then manually download the latest versions from here (https://wpml.org/account/downloads/ - select "Download WPML manually" button) > download the 3 plugins > then install and activate the plugin. You can go to Plugins > Add new > Upload > and upload each zip one by one, where you install and activate each of the three plugins' latest version. This way (by going with a manual update), we might get over this error. Please let me know how things go. Mihai Apetrei