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This topic contains 8 replies, has 1 voice.

Last updated by Andreas W. 2 months, 4 weeks ago.

Assisted by: Andreas W..

Author Posts
March 6, 2025 at 1:54 pm #16783762

kellyD-4

Background of the issue:
I have a popup with a form in it on my site hidden link. The popup was translated before I started working on it, but the translation does not show on the frontend. Additionally, there is a form in the popup (WP forms) with fields translated via String Translation, but one field with text 'Maak uw keuze' does not have the standard language set to NL. I want to change this, but the 'Change language' button is not clickable for this string.

Symptoms:
The popup translation does not show on the frontend, and the 'Change language' button is not clickable for a specific string in the form.

Questions:
Why does the popup translation not show on the frontend?
Why is the 'Change language' button not clickable for the specific string 'Maak uw keuze'?

March 6, 2025 at 2:52 pm #16784122

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Can you please confirm if you translate the form using WPML > Translation Management > Dashboard?

If you did not translate the form this way, create a job for your form, then access the translation at WPML > Translations and complete it to 100%.

If this will not solve the issue, please let us know.

Best regards
Andreas

March 6, 2025 at 3:32 pm #16784433

kellyD-4

Hi, I have translated both of them and what happened...well not much..

1. The NL WP forms -> FR was done, and shows correct now
2. The NL WP forms -> EN was done, but does not show...
3. For both forms -> heading widget still in NL only

So plz advice on next steps.

March 7, 2025 at 3:15 am #16785946

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

It seems that the minimum requirements are not met on the server:
https://wpml.org/en/home/minimum-requirements/

Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128M.

Your current values ​​are:

PHP Memory Limit 8589934592

WP Memory Limit 40M

You need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.

Add this code to the wp-config.php file to increase WordPress memory:

define ('WP_MEMORY_LIMIT', '256M');

Add this just before this comment:

// That's all, stop editing! Happy blogging.

The current values ​​can be viewed under WPML > Support > WordPress.

These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.

If adjusting the limit will not solve the issue, please let me know and we will take further steps.

March 10, 2025 at 1:33 pm #16796793

kellyD-4

Hi, I have changed the memory limit, but it has not resolved the issue.

March 11, 2025 at 5:49 am #16799363

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Did you try to apply the translation for the form again after adjusting the limit?

If so, then I would like to offer to take a closer look.

I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.

The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please make sure to back up the site and database before granting us access.

If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

March 12, 2025 at 9:51 am #16806044

kellyD-4

Hi there, I have offcourse tested the issue, and it still exists.

The templates are translated into English but somehow they not loaded.

Here's a temporary login to investigate:

***ACCESS TOKEN REMOVED BY SUPPORT AGENT***

Thanks again!

March 12, 2025 at 10:38 am #16806356

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The access token was posted publically which is why I have removed it now.

Please do only use the private reply form to provide sensitive information.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

March 12, 2025 at 3:56 pm #16808225

kellyD-4

Ok, do I understand correct: I can't send a temporary login url in the reply at all? Because I clicked private. I HAVE to create specific WP credentials for you?

March 12, 2025 at 5:22 pm #16808730

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

You can send an access token but you need to use the private reply form so that the information will not be publically available for all users of this forum.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

March 13, 2025 at 7:49 am #16810075

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

For "Maak uw keuze:":

I have deleted those strings and then edited the original Dutch forms, which now register the strings with the source language Dutch. I updated the translation in String Translation and it solved the issue.

Could you please provide more details about where this string is coming from?

"Vul onderstaande gegevens in en wij sturen graag de technische fiche op"

March 17, 2025 at 8:05 am #16823276

kellyD-4

Ok, great, thanks!

The other string is coming from a Elementor popup, heading widget. See my new screenshot

Pop-ups-‹-Brandwerende-poorten-deuren-Winlock-—-WordPress-03-17-2025_09_04_AM.png
March 18, 2025 at 6:46 pm #16832136

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I will try to recreate this issue on a new test site and then get back to you.

March 19, 2025 at 3:19 pm #16835980

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Would it be possible for you to cooperate in recreating this issue?

Here is the One-Click-Login link to the test site:
hidden link

Hello Elementor, Elementor, Essential Addons for Elementor (used for the Creative Buton), WPForms (inkl. your form) and WPML (incl. addons) are already installed. I did not install CPT UI as I first would like to recreate the issue on a post using a Single Post Template.

The issue I am having at the moment, is that I can not enable Elementor PRO to be able to create the templates and the popup. Could you maybe assist me on this matter?

The topic ‘[Closed] Popup with text and WP forms field won’t translate’ is closed to new replies.