We did not make any changes under WPML → Settings and scroll down to Translated documents options. I believe it's a bug as it's happing all the time.
Re:video#2
Yes all the content was translated before. I finished it myself by copying it from the frontpage as I want to go live with the website as soon as possible.
So you want me to make 2 new pages 1 page with the divi page builder and put content + link in it and 1 page without the divi page builder with content and link in it. Safe and translate both pages. After that we make changes in links which are in the content in the default language and see if the translation is still there? Do I understand is correct like this?
You can create a simple test page with not much content just enough to test this behavior OR you can test it in an existing page where you are sure this behavior can be reproduced.
After changing the link outside of the HTML/Code area does it reproduce ?
Ok i made 2 posts with text and link in it. 1 post with the divi builder and 1 post without the divi builder. After the post were 100% translated i changed the link in the text in the default language. After i openend the translations, but all translation were still there. This is both for with and without the divi builder.
You can see the 2 latest posts i made and test it for yourself. Let me know.
Thank you, I was able to test with both but could not get the issue reproduced.
It does not seem that your issue is the same as the one reported in the other thread -- still i recommend changing the URLs directly in the visual editor and not the code editor when possible.
Regarding the issue you are experiencing it might be due to the different editors used. (ATE and WP Editor), a majority of them are using the WP Editor for translations.
The translation content was added in the WP Editor manually at some point, then the editor is switched to the Advanced Translation Editor which is when the issue happens.
I also installed the Yoast Duplicate plugin to attempt reproducing the issue with existing content and I was not able to unfortunately.
NOTE: I've deactivated the Yoast Duplicate plugin.
RE: still i recommend changing the URLs directly in the visual editor and not the code editor when possible
I will keep this in mind.
RE:different editors used. (ATE and WP Editor)
We are very keen only using the wpml translator editor to avoid the problem we have now. I'm almost 100% sure we did not use the wordpress editor for the translations.
When I open many post translations they default to the WP Editor instead of the ATE Editor which is why It looks like some content was added via the WP Editor
Some of the Dutch and Spanish translations are not remember.
Last week we fixed already all products and now we open it again and again part of the translations are not remembered. Also 100% sure that only ATE was used here.
I understand you were adding certain information manually before and what I am suggesting is that possibly now that you have switched to use ATE once you make an update the system finally recognizes that you are now using the ATE editor -- the translations made manually do not carry over (which is why you can see the on the front end)
In order to escalate this case it's important that we can reproduce the behavior, which I have not been able to fully do myself.
Are there any specific posts or products I can test this with in order to reproduce it.
NOTE: When I review the translations in WP Editor it looks like the User Evergreen made edits recently for example this product hidden link
This post hidden link was done very recently this we 100% only used ATE. Also the author changed to wpml support. Any other posts like this?
RE:adding certain information manually before
We did not add translations manually in the sense you mean it. We did copy and paste text into the ATE. So you can say with did this manually but we still did it in the ATE mode.
re:reproduce problem
I understand but I also don't know how to reproduce it. I only see that we missing translations all the time. You can open any post and check and see if translations are missing but please don't save it or auto translated it we prefer the translation as it is on the front page. Or you can inform me which posts you have opened so we can fix it.
RE:NOTE: When I review the translations in WP Editor it looks like the User Evergreen made edits recently for example this product hidden link
Yes that's correct we did change something in the product short description and after that we want to change the meta title and meta descriptions than we noticed translations are missing in the product description.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
My colleague Bobby is currently on vacation which is why I am assisting you today.
Please always avoid making edits directly inside the WordPress Editor if the WPML Translation Editor is set as the translation method for the content.
If you make translation edits on the WordPress Editor and then translate with the WPML Translation Editor, the changes you made earlier on the WordPress Editor will be overwritten.
You find the relative settings inside the right sidebar of the WordPress Editor when editing the original content.
Also, take note that when using the WPML Translation Editor it would be expected that segments that were already translated will be deleted on the WPML Translation Editor if the relative original content has been edited.
Please clarify if this could be the cause of the situation you are experiencing.
Best regards
Andreas
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