Problem: The client was experiencing an issue where the Advanced Translation Editor (ATE) displayed links for translation that did not exist in the original English text. This discrepancy was observed while trying to retranslate Spanish links on their website. Solution: We resolved the issue by performing the following steps: 1. We made a minor modification to the original English page that contained the problematic links and saved the changes. 2. We clicked on "Purge SG cache" in the top-bar of the staging site. 3. We reopened the translation editor, and the previously seen non-expected links were no longer present. We recommend the client to test this solution on their staging site to confirm if the issue is resolved.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and verify that you have the latest versions of themes and plugins installed. If the problem persists, we encourage you to open a new support ticket.
Problem: You are working on a site under development and trying to translate an image link using WPML. You translated an image link that didn't need translation, and now you can't remove it without affecting the translation completion status. Additionally, you receive an error message stating: "The original text contains nested formation tags (one tag inside another). Please nest the formatting markers in your translation in the same order," which prevents the post from being 100% translated. Solution: We recommend making a minor edit to the page and then attempting the translation again. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket here.
Problem: The menu shows left-aligned in Spanish, which was not the case before starting the Dutch translation. Solution: We found that a CSS attribute is causing the alignment issue. We recommend removing the following CSS attribute from your site's stylesheet:
display: -webkit-box;
After removing this attribute, the Spanish menu should appear correctly aligned.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with duplicating products when synchronizing menus between languages using WPML. Specifically, 18 products appear instead of 15, with some products duplicated. Deleting products on the Spanish language page and synchronizing again causes the products to reappear. Solution: 1. To address the duplication issue: - Go to Appearance -> Menus -> Switch to the secondary language -> Select the menu where the duplicated products appear. - Remove the duplicated products from the translated menu. - Save the changes. - Double-check if the issue disappeared. 2. To address potential compatibility issues with the PHP version: - Contact your hosting provider and request to downgrade the PHP version. The current version 8.4.3 may not be fully compatible with all plugins and themes. We recommend downgrading to PHP v8.0 or v8.1.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
You are using Divi and WPML and have uploaded translations directly on the Divi theme builder language page without using WPML for Dutch and Spanish. As a result, Divi theme builder templates are being deleted automatically, and WPML still shows translations as in progress despite them being fully translated.
3. Use the language switcher to switch to the secondary languages and delete the previously translated templates, ensuring to also remove them from the trash.
4. Save your changes in the Divi Theme Builder.
5. Finally, go to WPML->Translations Management and re-translate the templates.
This approach should resolve the issues of templates being deleted and the incorrect translation progress status. If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client reported that after translating text from English to Dutch using the Advanced Translation Editor, the paragraphs were not displayed in the Dutch translation. Solution: We first asked the client how they were adding paragraphs to the original content and confirmed whether they were using the Advanced Translation Editor. We then directed the client to review our errata documentation and try a workaround for issues related to line breaks being ignored in the Advanced Translation Editor. The documentation can be found here: https://wpml.org/errata/line-breaks-are-ignored-when-using-the-advanced-translation-edior/. If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
