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This topic contains 42 replies, has 0 voices.

Last updated by Andreas W. 3 weeks, 2 days ago.

Assisted by: Andreas W..

Author Posts
May 29, 2025 at 7:00 am #17086186

Marcel Elbers

Hi Andreas,

Thanks for taking over.

We only work with the ATE, we know we must not switch between the ATE and WordPress editor. We have only worked with the ATE for translating the website.

Thanks,
Marcel

May 29, 2025 at 6:17 pm #17089486

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Please also take note of this:

When using the WPML Translation Editor it would be expected that segments that were already translated will be deleted on the WPML Translation Editor if the relative original content has been edited.

Can you please clarify if this might be the reason for the issue you are reporting?

IMPORTANT:
Please confirm if you can currently recreate the issue on your site. If so, please provide a link to a example content and let us know the detailed steps you took to recreate the issue.

May 30, 2025 at 9:41 am #17091471

Marcel Elbers

Hi Andreas,

RE: When using the WPML Translation Editor it would be expected that segments that were already translated will be deleted on the WPML Translation Editor if the relative original content has been edited.
But we have sometimes big parts of the text which we did not touch in the default language are removed from the translation.

We can let you know when we experience this problem again but we also don't know a fixed way to reproduce this problem.

Thanks.

May 30, 2025 at 3:10 pm #17092679

Marcel Elbers

I'm working on the website now and this post hidden link is missing a lot of the Dutch translation. This was created by copying from the live site into the ATE. thks.

May 30, 2025 at 4:10 pm #17092825

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The reason is, that the original content was changed. I can see the changes in our translation system.

Each time the original content was changed or new text was added, the translation will need to be updated.

I can confirm that this original content now has new text segments that did not exist in the original content the last time it was translated.

Sometimes even making a small edit like a blank space on an original content can lead to that the relative segments will need to be translated again.

I suggest you complete the translation, then make one small edit on the original post, save the post again, and then open the WPML Translation Editor.

Do the translations remain saved, apart from the segment for which a small edit was made?

May 31, 2025 at 6:49 am #17093741

Marcel Elbers

Hi Andreas,

The only thing i changed in the default language was the meta title and meta description with rank math. The rest everything was unchanged. I didn't touch the body of the text and look how much of the translation is missing. If changing only the meta title and meta description leads to deleting such big parts of the body the software is useless in my opinion. We are wasting a lot of time on fixing all these translations again.

Where can you see what was changed in the default language?
In my opinion wpml just doesn't safe the translation good enough. Suppose I make a small edit in the default language in 1 box I think normal behaviour should be that only the same box in the translation is deleted is this correct? If you look at how much text i'm missing in this translation. I also fixed a part of the translation already what you see now in the translation is not all the text that was missing it was much more. After this I had the same problem with other blog post also I don't share every post I have a problem like this as I want to continue.

Regarding: I suggest you complete the translation, then make one small edit on the original post, save the post again, and then open the WPML Translation Editor.

Do the translations remain saved, apart from the segment for which a small edit was made?

Most of the time this saves the text good however we did have 1 product 2 weeks ago that also a part of the text was missing of which we translated the text very recently.

I'm not able to reproduce this problem as sometimes it happens and sometimes not. If it's possible to see somewhere if edits were made in the default language I could check this before I open the post in the translation and see if text is missing in the translation.

I'm 100% sure we only work with the WPML translation editor.

Thanks.

May 31, 2025 at 7:05 am #17093745

Marcel Elbers

Hi Andreas,

Now i did this text: hidden link

Before I changed something 100% was translated in Spanish and Dutch. I only changed the meta description and meta title but look how much of the translated Dutch text is deleted. The Spanish a smaller part was deleted this I already restored.

Thanks.

May 31, 2025 at 4:53 pm #17094529

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Thank you very much for running this test and providing me with the details.

I will be taking a local copy of your site for running further tests and then get back to you.

May 31, 2025 at 4:59 pm #17094531

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

When using the plugin Rankmath SEO you will need to install our addon WPML SEO which will allow you to translate the fields and strings of Rankmath SEO.

https://wpml.org/documentation/related-projects/wpml-seo/

Please go to Plugins > Add Plugins and go to the Commercial tab.

Here please install WPML SEO and also run the updated for WPML Multilingual CMS. I further suggest updating all plugins, like Rankmath, WooCommerce, etc.

After that, please test again if you can still recreate the issue.

June 1, 2025 at 12:48 pm #17095462

Marcel Elbers

I doubt if installing this plugin will solve this problem. What does this plugin do/solve?

For example this post:
hidden link
I didn't change anything in the default language before i start working on it i check if it's 100% translated. On the front page it's 100% translated in Dutch and Spanish. Also in the WPML Translation editor it shows the pencil that 100% is translated however when i open the Dutch translation only 45% is translated however on the front page 100% is translated. WPML just doesn't save the translation well. That's what i experience. How is it possible the translation is 100% on the front page but in the backend only 45% is shown? This translation that is shown on the front was entered with wpml it just does not remembers the translation.

Thanks.

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June 3, 2025 at 2:03 pm #17102736

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

This addon will recognize the custom fields of Rankmath SEO and make them available for translation on the WPML Translation Editor.

The reason the addon is currently not active on the site might be the cause of the issue you are experiencing. I would like to ask you to install the addon and test it again to see if you can still confirm the problem.

Please install the addon, then edit the original page and save it.

Now complete the translation to 100%.

Finally, make another small edit on the original content, save the page, and open the translation editor. Can you still confirm now the issue?

June 3, 2025 at 2:12 pm #17102790

Marcel Elbers

ok i will try it and let you know the results. thks

June 3, 2025 at 2:33 pm #17102940

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Thank you for your message!

This ticket will remain open for 14 days.

The topic ‘[Closed] Post is translated but when opening the translation parts of the translation are empty’ is closed to new replies.