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This thread is resolved. Here is a description of the problem and solution.

Problem:
When using the WPML language switcher on a website, pressing the switcher redirects back to the default language instead of maintaining the selected language.
Solution:
1. Check and revise the DNS entries. Consider disabling services like Cloudflare/Cloudfront and Kinsta caching to see if this resolves the issue. You may need to contact your hosting support for assistance.
2. Ensure that the server configuration is correctly set up for sites in a subfolder. This involves checking the rewrite rules in either the

.htaccess

file or the

nginx.conf

file.
If these steps do not resolve the issue, we may need to create a duplicator package of your site to further diagnose the problem. For more details on how to provide a duplicator package, please visit https://wpml.org/faq/provide-supporters-copy-site/.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 21 replies, has 2 voices.

Last updated by Noman 1 year, 1 month ago.

Assisted by: Noman.

Author Posts
May 27, 2024 at 3:10 pm #15674920

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for the update. I can confirm that the login page is working now. Our 2nd tier will continue to check this further.

May 27, 2024 at 10:21 pm #15675871

毅 青木

Best regards, and thank you in advance.

May 27, 2024 at 11:00 pm #15675892

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

[status = Escalated]

June 1, 2024 at 12:40 am #15694333

毅 青木

Thank you for your help. What should I do now?
Can I wait?

June 2, 2024 at 4:59 pm #15695816

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Our 2nd tier support team is working on your issue and we will update you soon.

Thank you for your patience

June 3, 2024 at 5:21 pm #15698818

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Our 2nd tier said:

1. Please revise the DNS entries, disabling Cloudflare/Cloudfront and Kinsta caching or any other cache that there could be and see if this resolves the issue. You may need to ask your hosting support for it.

2. The site being in a subfolder - requires a good server configuration for the rewrite rules - either in htaccess or in nginx.conf. and this in my experience is troublesome.

If the issue persists, I would need your permission to take a duplicator package of your site. Here is a doc for more details: https://wpml.org/faq/provide-supporters-copy-site/

Thanks

June 5, 2024 at 4:06 am #15704730
毅 青木

hidden link

Other posted pages no longer redirect to the Japanese top page, but the translations do not appear.

Why is this?

The translation has been completed on WPML.

New threads created by Noman and linked to this one are listed below:

https://wpml.org/forums/topic/translations-do-not-appear-2/

June 5, 2024 at 4:25 pm #15708166

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Glad to hear the redirection issue is solved now. For the translation not showing issue, it’s a different issue and will be handled separately as per our support policy. I've created new ticket for this at: https://wpml.org/forums/topic/translations-do-not-appear-2/.

If your redirect issue is solved, please mark this ticket as resolved and we will continue working on the above ticket for it.

Thank you for your cooperation