Problem: When using the WPML language switcher on a website, pressing the switcher redirects back to the default language instead of maintaining the selected language. Solution: 1. Check and revise the DNS entries. Consider disabling services like Cloudflare/Cloudfront and Kinsta caching to see if this resolves the issue. You may need to contact your hosting support for assistance. 2. Ensure that the server configuration is correctly set up for sites in a subfolder. This involves checking the rewrite rules in either the
.htaccess
file or the
nginx.conf
file. If these steps do not resolve the issue, we may need to create a duplicator package of your site to further diagnose the problem. For more details on how to provide a duplicator package, please visit https://wpml.org/faq/provide-supporters-copy-site/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client has set up a new WordPress installation in a separate directory for a media page and wants to use WPML to manage multiple language versions of the site across different domains. Solution: We recommend installing and registering WPML on the new WordPress installation dedicated to the media page. After installation, configure WPML to use the 'domain per language' setting. This setup will allow the client to manage translations and switch between languages effectively across the domains: https://www.domain.jp/media, https://www.domain.com/media, and https://ch.domain.com/media.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
