Thank you Olexander for sending the translation report and the summary.
Our external web designer working on the staging site confirmed that he might have accidentally triggered a complete new translation of the website.
In case there is any possibillity for you to give us additional credit, it is very much appreciated.
We have now switched off automatic translationof the staging site and it will not anymore happen.
In any case thank you very much for the quick and professional help and responses inthis ticket.
Hi
Thank you for confirming those details. I have shared this information with our team to see what we can do regarding the credits spent on the staging site.
We will get back to you here as soon as we have a response from them. Thank you for your patience!
Thank you for your patience while I discussed this with my team.
We understand that the large consumption on your staging site was accidental. Although our system worked correctly, we would like to support you in this situation as a gesture of goodwill.
We can offer you 500,000 complimentary credits to help cover a portion of that unexpected usage. Please let us know if this works for you, and we will arrange to have them added to your account immediately.
thank you very much for the offer.
If I understand correctly, the offered 500,000 credits will lower the actual credits of 1,770,700?
So there remain 1.270,700 credits, right?
This works for me.
Thank you in helping covering these accidental costs.
You’re very welcome! I’m glad we could help you with this.
I have just added the 500,000 credits to your account. Your understanding of the balance is correct, and this should now be reflected in your dashboard.
Please let me know if there’s anything else I can assist you with.
