[Waiting for user feedback] Problem deleting old translations
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Background of the issue:
I'm trying to delete old translations on my site hidden link. I managed to delete 5000 images by repeatedly clicking the button, but now it seems stuck and won't delete anything else.
Symptoms:
The deletion process is stuck and not completing as expected.
Questions:
Why is the deletion process not completing?
How can I successfully delete the remaining translations?
While one of my teammates takes care of your ticket, I will provide you with the first debugging steps.
Please update your WPML plugin and add-ons to the latest version, 4.7.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best.
You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/
If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab.
If this is still the issue, please check if there is no fatal error when you click the button. You need to enable debugging. You can add a few lines to the site’s wp-config.php file. With the error log enabled, you will see the actual problem.
To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);
To enable the error logging to a file on the server, you need to add yet one more similar line:
define( 'WP_DEBUG_LOG', true );
The errors will be saved to a debug.log log file inside the /wp-content/directory.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Once issues like this occur, I would always suggest enabling the languages again, hiding them from Frontend for visitors, and then cleaning up the site manually.
Once I try to do this and for example try to delete many items, like for example 200 products at the same time, I am running into Timeout Errors coming from the server.
I see the time limit is set currently to 3600 seconds but anyhow it seems the server is not able to process the request or it simply takes too long.
I would suggest you ask the hosting company to take a look into the server's error.log. Maybe this will give a better idea about why those Timeout Errors occur on the server.
