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Tagged: Not WPML issue
This topic contains 7 replies, has 3 voices.
Last updated by Mohamed Sayed 1 year, 5 months ago.
Assisted by: Mohamed Sayed.
Author | Posts |
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February 13, 2024 at 5:21 pm #15299067 | |
romainB-10 |
My site is set to Different languages in directories If I visit the French url it redirects to the English. Please advise how I can check if this is a problem with WPML. |
February 14, 2024 at 12:47 am #15299966 | |
Bobby WPML Supporter since 04/2015
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hi, I have run a redirect check on the URL and can see an active 301 redirect added by WordPress. > 301 Moved Permanently Status: 301 Moved Permanently On the staging environment, please review the directory using a file manager. Do you see any folders named /fr ? If you go to WPML->languages and switch to Language name as a parameter does it work ok then? |
February 14, 2024 at 8:05 am #15300355 | |
romainB-10 |
Hi Bobby There is no folder named /fr. Regards |
February 14, 2024 at 11:55 am #15301855 | |
Mohamed Sayed |
Hi Romain, 1. To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/ 2. Go to Pages > All Pages, and make sure the homepage translation is complete (Shows a pencil icon). 3. Resave the permalink settings in Dashboard > Settings > Permalinks, by clicking the save button without making any changes. 4. Make sure that you have a full database and website backup then go to WPML > Support > Troubleshooting page, and click the following: - Clear the Cache in WPML Let me know please if that helps. Kind regards, |
February 14, 2024 at 1:14 pm #15302478 | |
romainB-10 |
I have included the debug info. |
February 14, 2024 at 3:26 pm #15303295 | |
Mohamed Sayed |
I would need to request temporary access (WP-Admin and FTP) to the staging site so we can investigate the issue further. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website first❌ ✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site if needed. If you don't see the form below, please don't add your credentials as they will be publicly exposed: Privacy and Security when Providing Debug Information for Support: Thanks for your cooperation |
February 15, 2024 at 11:11 am #15306594 | |
romainB-10 |
Hi |
February 15, 2024 at 7:08 pm #15309158 | |
Mohamed Sayed |
I checked the Free version of the SmartCrawl plugin and it has a "URL Redirection" option. Please enable the plugin and go to SmartCrawl > Advanced Tools > URL Redirection, then check if there is a redirect from the /fr URL and delete it. |