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This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 3 months ago.

Assisted by: Long Nguyen.

Author Posts
October 3, 2023 at 1:09 pm #14504933

denisR-17

On the previous page, we had plugins installed: WPML Multilingual CMS, WPML String Translation, WPML All Import.

After copying the site to another domain, we disabled the plugins and removed some of the posts or templates we had previously created. We created new posts and templates.

Now after turning on the plugin, the templates and added post type disappear. We can see that the actual number of templates or posts is shown when we click on "All", but they are not visible. When we turn off the plugin, everything returns to normal.

We tried to remove the previous translation completely according to these instructions: https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-1-remove-the-secondary-languages-and-all-existing-translations

Unfortunately, in step one after clicking on the delete icon to remove all the content, nothing happens. The loading wheel loads endlessly.

We have made a full backup of the site, so we can provide accesses to the site to locate the problem.

Link to the site: hidden link

We would like to either remove the translations and plugin completely and install WPML from scratch or leave the current settings, but with the post type and templates display correctly.

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October 4, 2023 at 3:11 am #14509239

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Denis,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Please go to WPML > Support > Troubleshooting > Click on the button "Set language information", "Fix post type assignment for translations" and recheck this issue.
❌ IMPORTANT: Please backup your database and website before proceeding ❌

I recommend creating posts or custom post types when activating WPML to prevent this issue.

Look forward to your reply.
Thanks