Problem with translation editor

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Supporter timezone: Pacific/Easter (GMT-05:00)

This topic contains 25 replies, has 3 voices.

Last updated by danielM-3 2 days, 6 hours ago.

Assisted by: Ilyes.

Author	Posts
September 17, 2024 at 4:24 am #16186012
danielM-3	@nicolas: Could you please provide me a fixed ip which i can enable for backend access?
September 17, 2024 at 12:08 pm #16188159
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, My IP: 179.6.6.195 Also, the line break issue has been reported and we offer 2 workarounds already. Could you please try them? https://wpml.org/errata/line-breaks-are-ignored-when-using-the-advanced-translation-edior/
September 18, 2024 at 7:40 am #16191313
danielM-3	@nicolas: The cms access should now work for your IP.
September 18, 2024 at 7:41 am #16191315
danielM-3	@nicolas: The two workarounds you mentioned did not help either.
September 18, 2024 at 4:29 pm #16194805
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, I still have the error message and can't access the site. I've checked and my IP address didn't change. I can use a VPN if I need to access it from a specific country (but in that case I can't provide you a fixed IP address).
September 19, 2024 at 8:11 am #16196736
danielM-3	Hi, now the access issue is fixed, could you please check again? Thx.
September 20, 2024 at 12:30 pm #16202933
Ilyes Supporter Languages: English (English ) French (Français ) Timezone: Pacific/Easter (GMT-05:00)	Hello, Nicolas is currently in vacation, I will take care of your ticket in the meantime, Your site hidden link doesn't seem to be accessible for me, My IP address is 137.220.54.14 , I could use VPN to connect to most countries if that helps, Let me know what I should do to connect to your site, Best,
September 23, 2024 at 5:52 am #16207344
danielM-3	@Ilyes: Your ip is now enabled too; please check.
September 23, 2024 at 7:17 pm #16211580
Ilyes Supporter Languages: English (English ) French (Français ) Timezone: Pacific/Easter (GMT-05:00)	Hello, I'm able to login to your site, I will get back to you once I found a solution, Thank you for your patience,
September 25, 2024 at 7:35 pm #16222371
Ilyes Supporter Languages: English (English ) French (Français ) Timezone: Pacific/Easter (GMT-05:00)	Hello again, Could you please whitelist this IP address too : 142.188.57.214 , My IP changed recently and that removed my access to your site, Thank you for your help,
September 27, 2024 at 10:50 am #16229473
danielM-3	The IP 142.188.57.214 is now permitted to access.