Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 6 replies, has 1 voice.

Last updated by Paola Mendiburu 1 week, 2 days ago.

Assisted by: Paola Mendiburu.

Author Posts
April 21, 2026 at 8:16 am #17983041

Li July

Product Category Translation

April 21, 2026 at 8:35 am #17983144

Li July

I'm certain all product categories are complete, including slugs. The source languages ​​are English, Chinese, and Greek, and they appear normal. Product categories in other languages ​​result in 404 or 301 errors.

April 21, 2026 at 10:05 am #17983512

Li July

Hello WPML Support,

I encountered an issue related to taxonomy translation in WPML, specifically with WooCommerce product categories.

WPML automatically translates the product category base slug (product-category) into other languages. For example, in Italian it becomes:

/categoria-prodotto/

However, in my menu, the links still use the original English slug:

/product-category/...

As a result, when visiting category pages in other languages via the menu, it leads to 404 errors.
For example:

Correct Italian URL:
/it/categoria-prodotto/compensato/compensato-rivestito-in-pellicola/
But menu links point to:
/it/product-category/compensato/compensato-rivestito-in-pellicola/ → 404

Interestingly, when I go to WPML → Taxonomy Translation, open the product categories, and simply click “Update” (without changing anything), all translations start working correctly again.

This makes me think the issue is related to how WPML handles:

Taxonomy base slug translation
Category / slug synchronization
Possibly rewrite rules or permalink structure

My questions are:

Where can I configure whether the base slug product-category should be translated or not?
Is there a recommended setting to keep it consistent across all languages to avoid 404 issues?
Why does simply re-saving taxonomy translations fix the issue temporarily?

I am using WooCommerce with WPML and WCML.

Thank you for your help.

April 21, 2026 at 10:09 am #17983520

Li July

Another question is why, when I edit templates in Elementor or translate other languages, it doesn't redirect to the WPML translator but instead takes me to the Elementor editor.

April 22, 2026 at 11:36 am #17987330

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Hi there!

This is Paola and I hope you are well!

Please go to WPML -> Settings --> Taxonomy translation and make sure all the translated slugs are correct for product-category and then click on save.

Please let me know if after that the categories are showing correctly.

April 23, 2026 at 6:52 am #17989174

Li July

Yes, all translations are correct.

April 23, 2026 at 7:09 am #17989221

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

From there you can add the same slug for translation.

Please let me know if you have any problem.