Product items number (All) do not suit with the number of visible items

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported a discrepancy between the number of WooCommerce items displayed under the "All" tab and the actual visible items.
Solution:
We recommended checking if any language was disabled in WPML under Languages > Site Languages, while still having products assigned to it. If a language was found disabled, the client had two options: either re-enable that language or delete its content. For detailed steps on how to remove content from a disabled language, we provided a guide: https://wpml.org/faq/how-to-completely-remove-a-language-from-your-site/

Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, feel free to open a new support ticket at WPML support forum.

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Tagged: Documentation request

This topic contains 5 replies, has 0 voices.

Last updated by Noman 4 months, 2 weeks ago.

Assisted by: Noman.

Author	Posts
December 17, 2025 at 8:23 pm #17672716
marcoC-2	Hello there, I have an issue regarding the number of woocommerce items. In "All" tab I see a number that do not suite with the number of items actually visible. You can check in the screenshot uploaded. How can I fix this issue? Thanks Marco
December 18, 2025 at 12:03 pm #17674499
Noman	Hi, Thank you for contacting WPML Support. Could you please follow the below steps and see if this resolves the issue: 1. Take a backup of your site first for safety reasons. 2. The current WP Memory Limit on your site is 40MB. The WP memory limit needs to be increased, it's different from PHP memory. PHP memory is fine but WordPress uses 40MB as default in your site. The minimum requirements for WPML are 128MB: https://wpml.org/home/minimum-requirements/ Please add this line to your wp-config.php file to increase WP memory, wp-config.php file is located in the root of your WP install: /* WP Memory Limit / define('WP_MEMORY_LIMIT', '256M'); You can add it anywhere in your file. I recommend placing it right before the following line: / That's all, stop editing! Happy blogging. */ 3. Go to WPML >> Support > Troubleshooting page and press the below buttons: - Clear the cache in WPML - [Products] Synchronize posts taxonomies - Remove ghost entries from the translation tables - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE - Assign translation status to duplicated content - Fix post type assignment for translations - Set language information 4. Clear all sorts of site/server/CDN cache and see if this resolves the issue. Kindly let me know the results, Thank you
December 22, 2025 at 10:57 am #17681793
marcoC-2	Hello there, I followed your instructions but the issue is still here Please let me know Thanks m
December 22, 2025 at 5:03 pm #17683033
Noman	Thanks for trying the above steps. Could you please confirm whether any language is disabled under WPML >> Languages > Site Languages, while still having products assigned to it (as shown in the screenshot)? If so, please either enable that language or delete its content. Let me know the result, Thank you
December 29, 2025 at 10:55 am #17694553
marcoC-2	Thanks. Seems the issue was there!! Thanks M
December 29, 2025 at 2:40 pm #17695228
Noman	You’re welcome, glad to hear that resolved the issue. As mentioned, you can either enable the disabled language or completely remove its content by following this guide: https://wpml.org/faq/how-to-completely-remove-a-language-from-your-site/ Please feel free to open a new ticket if you need any further assistance. We’ll be happy to help. Thank you