This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing an issue with Jet Engine Meta Boxes and JetSmartFilters not being translated in secondary languages, even after following the instructions provided in the WPML documentation. Solution: We resolved the issue by setting the meta field preference to 'translate'. We recommend checking your meta fields and ensuring that their translation preference is correctly set to 'translate'.
We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
I'm encountering difficulties in importing the Duplicator copy to my local development site. Furthermore, I'm unable to create a snapshot on your website.
I've set up a sandbox site at the following location: hidden link , and I kindly request that you attempt to replicate the issue there. Once you've done so, I will escalate the matter to our 2nd Tier Support for additional assistance. Thank you.
