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Supporter timezone: Asia/Singapore (GMT+08:00)
Tagged: Custom Work, Feature request
This topic contains 12 replies, has 2 voices.
Last updated by Kor 8 months, 1 week ago.
Assisted by: Kor.
Author | Posts |
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March 13, 2024 at 3:18 pm #15404928 | |
laszloM-5 |
product order showing the default language |
March 13, 2024 at 3:44 pm #15405188 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. |
March 15, 2024 at 6:04 pm #15415837 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your patience. I regret the delay. I wanted to inform you that I'll require additional time to investigate this matter thoroughly. I'll get back to you as soon as possible with updates. |
March 18, 2024 at 1:32 pm #15421378 | |
laszloM-5 |
Dear Kor, Do you have any updates for me please? Best regards, |
March 19, 2024 at 1:33 am #15423793 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your patience. I can replicate the issue here on our staging site hidden link . Please allow me to escalate this further to our 2nd Tier Support and I will come back to you once I've feedback. |
March 19, 2024 at 9:26 am #15424942 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your patience. I have feedback from our second tier support and they mentioned that this is an expected behavior. If you switch the admin language to hu, the orders panel will be displayed accordingly. Could you check and give this a try? |
March 20, 2024 at 10:11 am #15430258 | |
laszloM-5 |
Hi Kor, In the past in earlier versions it's worked independetly from the admin language settings. Best regards, |
March 20, 2024 at 10:23 am #15430338 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your prompt reply. I'll reach out to our 2nd Tier Support to investigate possible solutions that align with your requirements without necessitating significant customization. I'll update you once I receive their input. |
March 20, 2024 at 2:40 pm #15432303 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your understanding. I've received feedback from our 2nd Tier Support indicating that this feature has been a default since earlier versions. The concept of the admin displaying in the selected language is intentional; consider a scenario where you may not speak Spanish but need to manage an order in that language—it wouldn't be convenient for you as an admin. Nevertheless, you mentioned creating invoices. Are you utilizing a third-party plugin for generating invoices? Or is this another issue that you're trying to report? |
March 20, 2024 at 8:55 pm #15433828 | |
laszloM-5 |
Hello Kor, We are using 3rd party plugin for invoice generation which fits for the local law. I have run a round with the developers of the invoice plugin and they send me the following snippet: foreach ( $order->get_items() as $item_id => $item ) { if( $item['variation_id'] > 0 ){ // Get the product object So if you can send me a direction how to get the language (en, de, ro, hu) for the order and get the product name regarding it, I would be very happy because they will implement it. Best regards, New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/get-the-product-name-of-the-order-language-for-invoicing-plugin/ |
March 21, 2024 at 9:29 am #15435244 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for responding. It appears that your request is unrelated to the topic of this ticket, so I've split it into a separate thread here: https://wpml.org/forums/topic/get-the-product-name-of-the-order-language-for-invoicing-plugin/ for further discussion. Regarding this ticket, I will close it as it does not pertain to a bug within the WPML plugin. |
March 25, 2024 at 12:28 pm #15446643 | |
laszloM-5 |
Hi Kor, I am realy sad, but it is not true. I have attached a an invoice from the past - 2023-04- which shows that the product names comes from the original order name, Best regards, |
March 25, 2024 at 12:31 pm #15446729 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for responding. Please continue to address the matter outlined in this ticket https://wpml.org/forums/topic/get-the-product-name-of-the-order-language-for-invoicing-plugin/ regarding the invoicing problem from your perspective. I am still awaiting your reply. |
The topic ‘[Feature Request] product order showing the default language’ is closed to new replies.