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This topic contains 3 replies, has 1 voice.

Last updated by Andreas W. 4 days, 23 hours ago.

Assisted by: Andreas W..

Author Posts
June 24, 2025 at 9:43 am #17164059

sebastiaanV-11

Background of the issue:
For YEARS we are now having issues with WPML not having some BASIC functionality to translate our product review RESPONSES. We had to add some custom code into your core plugin files for years and STILL it is not being resolved. I cannot find that code anymore and frankly it is absolutely unacceptable that such a basic feature is not just implemented as it should. We need a PERMANENT FIX now!

Symptoms:
For YEARS we are now having issues with WPML not having some BASIC functionality to translate our product review RESPONSES. We had to add some custom code into your core plugin files for years and STILL it is not being resolved. I cannot find that code anymore and frankly it is absolutely unacceptable that such a basic feature is not just implemented as it should. We need a PERMANENT FIX now!

Questions:
For YEARS we are now having issues with WPML not having some BASIC functionality to translate our product review RESPONSES. We had to add some custom code into your core plugin files for years and STILL it is not being resolved. I cannot find that code anymore and frankly it is absolutely unacceptable that such a basic feature is not just implemented as it should. We need a PERMANENT FIX now!

June 25, 2025 at 6:36 pm #17170670

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

WooCommerce product reviews can be translated at WPML > String Translation by selecting the text domain "wcml-reviews".

This is possible for quite a long time already, and we also improved this feature in the last update for WCML, which was made available today:
https://wpml.org/compatibility/2025/06/woocommerce-multilingual-5-5-0/

To be able to translate reviews, you will need to follow this guide:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/translating-and-displaying-product-reviews/

Best regards
Andreas

July 7, 2025 at 3:21 pm #17209882

sebastiaanV-11

Hi Andreas,

I cannot find the string that needs to be translated please see the screenshot. WCML reviews are showing correctly in the overview and I have translated reviews but review RESPONSES somehow don't show.

chrome_mghnC7WKFh.png
chrome_JbXyKuCUN7.png
July 8, 2025 at 10:11 am #17212921

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

This might be an issue between "Customer Reviews for WooCommerce PRO" and "WooCommerce Multilingual & Multi-Currency".

Would you be able to install the latest version of this plugin on a WPML test site, which I would provide, so that we can try to recreate the issue?

If so, please install the latest version of the plugin here:
hidden link

Make sure to leave me a comment once you are done with this task.

Best regards,
Andreas