Products translated automatically, then manually, reset to automatic

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Tagged: ATE, Bug, Exception

This topic contains 29 replies, has 2 voices.

Last updated by Bigul 4 months ago.

Assisted by: Bigul.

Author	Posts
July 15, 2024 at 6:15 am #15952224
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, We are still working on this but cannot access the live site's backend now. It shows the following warning. Fout: de gebruikersnaam *** is niet geregistreerd op deze site. Als je niet zeker bent van je gebruikersnaam, probeer je e-mailadres in plaats daarvan.* We need access for proper testing due to the automatic translation feature, but we will not make any changes to the live site. So please share the access. I am enabling the private option for the next reply. -- Thanks! Bigul
July 16, 2024 at 9:13 am #15959392
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, Thank you for the updates. I can access the backend of the staging site (hidden link) with the credentials shared in the following thread. https://wpml.org/forums/topic/products-translated-automatically-then-manually-reset-to-automatic/#post-15927309 But now unable to access the backend of the live site (hidden link). The live site shows the following warning while logging in. Please check. Fout: de gebruikersnaam ** is niet geregistreerd op deze site. Als je niet zeker bent van je gebruikersnaam, probeer je e-mailadres in plaats daarvan.* -- Thanks! Bigul
July 16, 2024 at 9:25 am #15959470
Boris	Hello, that is correct. we created a 100% copy of the live website. This is the staging site to which you now have access. We restored a backup to the live site, so ypu do nit have access there anymore. The staging website contains all the issues and errors of the live site I reported. Please do all your testing there. Kind regards Boris
July 16, 2024 at 11:05 am #15960069
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, Thank you for the updates. Because of the staging site, the automatic translation is not enabled yet in hidden link. So one request. Please connect it with the automatic translation account of your live site. Refer to the following article for more details. https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/#how-to-connect-your-sites -- Thanks! Bigul
July 18, 2024 at 6:37 am #15970149
Boris	Hi Bigul, sorry it's taking a bit longer. I am out of office for a bit, I will arrange asap and let you know. Kind regards Boris
July 18, 2024 at 9:54 am #15971466
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, Thank you for the feedback. No problems. Take your time. We will wait for your updates. -- Thanks! Bigul
July 19, 2024 at 10:54 am #15977599
Boris	Hello Bigul, the staging site is now set up with pay as you go for automatic translation. You can now go in and test! Kind regards, Boris
July 23, 2024 at 7:28 am #15990890
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, Thank you for the updates. We will debug it further and get back to you as soon as possible. Sorry for the late response because of the weekend and holidays. -- Thanks! Bigul
July 25, 2024 at 11:43 am #16003325
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, We are still working on this. I had a few rounds of testing on the staging site, specifically the steps described in the following ticket, after upgrading WordPress and plugins (including WPML) to the latest version. But not able to replicate the issue exactly here. https://wpml.org/forums/topic/products-translated-automatically-then-manually-reset-to-automatic/#post-15942588 So, I would like to know if this bug has happened again on the live site recently? -- Thanks! Bigul
July 29, 2024 at 1:51 am #16012866
Boris	Hi Bulgur When we reported the issue to you, we froze all wpml activity on the live website, so we do not know.
July 29, 2024 at 4:36 pm #16017270
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, Thank you for the feedback. I will consult with our team for an expert opinion and get back to you soon. Please wait. -- Thanks! Bigul
August 2, 2024 at 11:19 am #16033113
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, We are still working on this issue, but unable to reproduce the issue exactly here. So the ticket is forwarded to our second-tier team for further checking. We will get back to you as early as possible. Please wait. -- Thanks! Bigul
August 12, 2024 at 4:38 pm #16063336
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, We conducted detailed testing across different systems, IPs, and browsers, but sorry we were unable to reproduce the issue exactly. In our testing, it also worked fine with the following products. hidden link hidden link Therefore we have a request. Could you please share a screencast to help us better understand the issue, particularly which product content is being automatically translated? This would greatly assist us in our internal communication. -- Thanks! Bigul
August 19, 2024 at 9:32 am #16082655
Boris	Hi Bigul, sorry for not answering sooner. I have been trying to reproduce the problem, but it is difficult, as we do not know exactly what triggered it. Please keep this ticket open for a while longer, so I can post any findings.
August 19, 2024 at 4:08 pm #16084623
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Boris, No problems. Thank you for the updates. Take your time. We will wait for your feedback. -- Thanks! Bigul