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[Closed] PT pages not loading

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Waqas Bin Hasan 7 months, 3 weeks ago.

Assisted by: Waqas Bin Hasan.

Author Posts
October 18, 2024 at 8:49 am #16303322

colourI

Background of the issue:
EN is the default language on hidden link but we already have the entire site translated to PT. I am trying to access the Portuguese version of the site at hidden link.

Symptoms:
When I go to hidden link, nothing happens, and it stays on loading. Other pages load but not the homepage.

Questions:

October 18, 2024 at 12:57 pm #16304873

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

I see a 500 (Internal Server Error) in browser console at hidden link (see attached). Please enable debugging in your site. See https://wpml.org/documentation/support/debugging-wpml/ for details. And reload the PT home page so the error details are logged and we can see what's causing this.

Additionally, I'll request to try the following:

1) Take a full backup of your site and database before proceeding.
2) Deactivate all plugins except WPML and String Translation.
3) Switch to a standard theme like 2024 or 2021, because your current theme isn't on our compatibility list.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.

Please let me know your findings and I'll try my best to help you further on the matter.

Regards.

P.S.: I'll be off for the weekend and 'll be able to attend further on Monday.

500.jpg

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