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[Resolved] Question about licence key

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a site under development and need to understand the implications of changing the WPML license key if the client changes providers in the future. You are concerned about whether they will need to unregister their WPML and get a new license key, and if they will lose any translations in the process.
Solution:
If your client has a WPML.org account, they can manage their sitekey directly from their account. Here are the steps we recommend:
1. Create a new sitekey on their WPML.org account.
2. Unregister the site using the old sitekey.
3. Re-register the site with the new sitekey.
Changing the sitekey will not affect the translations on the site.

This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.

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Tagged: 

This topic contains 3 replies, has 2 voices.

Last updated by Long Nguyen 3 months, 1 week ago.

Assisted by: Long Nguyen.

Author Posts
June 17, 2024 at 3:46 am #15743155
June 17, 2024 at 5:00 am #15743175

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Karan,

Thank you for contacting WPML support, I’m happy to help you with this issue.

- If your client has a WPML.org account, they can create a new sitekey on their account, unregister and re-register the site with that sitekey.
- Changing the sitekey won't affect the translation on the site.

Looking forward to your reply.
Thanks
June 17, 2024 at 6:12 am #15743359
karanA

Ok, great. I have one more separate question.

We have a client who has many branches in the same URL. For exampel, hidden link . com / berlin, www. hotel. com/ london etc.

But they only want us to translate one branch - let's say London. When we go look at the pages section - they have clearly marked which page is for London e.g. they have 10 dining pages, one for each branch. However, when we go to WPML and try to add London branch dining page - there is no way of seeing which is which - WPML only shows the title of the page 'Dining'. The client has added their own filters in their pages section - such as - 'site' and added dashes before / after to show which page belongs to which branch.

In WPML we don't see any of these details, we can only see the page name 'dining' and we have to click on each page to view and see which one is the right one. The client actually have many branches and many such pages. It will take very long to view each page and then add to basket. Is there any other better way to do this?

Looking forward to your reply.

New threads created by Long Nguyen and linked to this one are listed below:

https://wpml.org/forums/topic/it-will-take-very-long-to-view-each-page-and-then-add-to-basket/
June 17, 2024 at 7:38 am #15743597

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

We limit one issue per ticket only so I will split this ticket into a new one for your new issue.

Thanks.
karanA confirmed that the issue was resolved on 2024-06-18 08:38:30.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.