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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to register WPML on their WordPress site and has followed the step-by-step instructions but is experiencing issues.

Solution:
If you're experiencing issues with registering WPML on your site, we recommend you try the following steps:
1. Log in to your WPML account and go to the Sites page.
2. Delete the existing site key.
3. Create a new subscription key for your site.
4. Visit your Site Dashboard and navigate to Plugins >> Add New >> Commercial tab.
5. Click on the “Unregister WPML from this site” or “Register” button.
6. Register with the new site key and refresh the page.

For more detailed instructions, please refer to our documentation:

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This topic contains 1 reply, has 2 voices.

Last updated by Noman 3 years, 9 months ago.

Assisted by: Noman.

Author Posts
September 11, 2021 at 7:39 pm #9569125

sven-olafL

Tell us what you are trying to do?
I am trying to register my WPML on my WordPress site
Is there any documentation that you are following?
Yes, I followed the step-by-step instructions on wordpress and your site
Is there a similar example that we can see?

What is the link to your site?
hidden link

Screenshot 2021-09-11 at 16.34.47.png
Screenshot 2021-09-11 at 16.35.02.png
September 12, 2021 at 9:38 am #9570971

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please delete the existing key and create a new one by following below steps:

1. Please login to your WPML account >> Go to Sites page.
2. Delete the existing site key.
3. Create a new subscription key for your site.
4. Visit the Site Dashboard and go to Plugins >> Add New >> Commercial tab.
5. Click on the “Unregister WPML from this site” or “Register” button.
6. Register with the new site key and refresh the page.

Here is doc for more details:
https://wpml.org/faq/install-wpml/#register

If still an issue persists, please follow this doc:
https://wpml.org/faq/troubleshooting-registration/

Please let me know if this resolves your issue or you need further assistance with this issue.

Thank you