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[Closed] registred website issue

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

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This topic contains 4 replies, has 1 voice.

Last updated by Shekhar Bhandari 6 months, 3 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 19, 2024 at 4:43 pm #16530906
December 19, 2024 at 10:31 pm #16531873

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Please go to your wpml.org account profile and remove the key generated for the site you are attempting to register

Then go to Plugins->Add new->Commercial tab
Unregister WPML or Register WPML and click on "Get a key for this site"

This will automatically generate a key code for your site

Let us know your results, please.
December 19, 2024 at 10:51 pm #16531891

naoufelA

The is still same. you can see attached screenshot. Thanks

Add-Plugins-‹-ForestiaZen-—-WordPress-12-19-2024_05_50_PM.png
December 20, 2024 at 9:01 am #16532643

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you follow the steps as mentioned here and see if it helps?
https://wpml.org/forums/topic/sie-verwenden-einen-abgelaufenen-account-von-wpml/#post-15497273

Look forward to your reply.

Thanks
December 20, 2024 at 2:11 pm #16534562

naoufelA

I tried to remove the WPML site key by visiting the URL with the query parameter ?remove_wpml_key, as suggested in the instructions. Unfortunately, it did not work for me.
December 23, 2024 at 4:52 am #16539261

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks
December 23, 2024 at 2:42 pm #16540778

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Please try to register the site now.

Thanks
December 23, 2024 at 3:29 pm #16540866

naoufelA

I only uploaded the plugins. Please check the admin panel; it's not working now. Thanks!
December 23, 2024 at 3:52 pm #16540974

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I fixed the database error and you can use WPML on your site.

Let me know if this helps.

Thanks
December 23, 2024 at 4:54 pm #16541205

naoufelA

I don't see any synchronization, and the scanner isn't working on my end. I'm not sure if the plugin is functioning properly.
December 24, 2024 at 3:58 am #16542291

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Every ticket is reserved for resolving one specific matter, ensuring focused support, streamlined communication, and high-quality service. Therefore, please open new tickets for your other concerns.

Thanks

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