I am contacting you regarding invoice ATE-1551861 from January 14, 2026, related to a One-time safety limit payment for translation credits.
This payment was triggered automatically and does not reflect my actual translation usage or needs. I did not intentionally authorize the purchase of such a large amount of credits, and I do not require this credit balance in my account.
At this moment, the credits are unused. Therefore, I kindly request:
The cancellation of the safety limit payment
The removal of the unused credits
A full refund of the charged amount
I would also appreciate your help in ensuring that automatic safety payments are disabled, so this does not happen again in the future.
Thank you in advance for your support and understanding.
I look forward to your confirmation.
