This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Supporter timezone: Asia/Singapore (GMT+08:00)
Author | Posts |
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May 6, 2024 at 1:11 pm #15597418 | |
yannay |
Background of the issue: Symptoms: Questions: |
May 7, 2024 at 2:01 pm #15602615 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hello, Thank you for reaching out to WPML support. To expedite the support process, I've enabled a private message option for submitting debug information related to this support ticket. Please follow these initial debugging steps outlined in this link: Debug Information Instructions https://wpml.org/faq/provide-debug-information-faster-support/ In summary: Additionally, while awaiting further assistance, I recommend contacting your hosting provider to investigate any server error logs. They should be able to identify the issue and determine what might be causing the site to malfunction. |
May 14, 2024 at 3:57 pm #15626377 | |
yannay |
Pasted debug info. will look into server error logs as well. thank you |
May 14, 2024 at 4:07 pm #15626391 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your response. I can see that there are only two plugins installed, and your server resources appear to be adequate. Please share the feedback from your hosting provider once you receive it. |
May 14, 2024 at 4:09 pm #15626396 | |
yannay |
BTW in order to get the debug info WPML needs to be active. as said, the server times out when both Woocommerce & WPML are running but I did manage to activate WPML while woocommerce was running in order to get to debug info. Currently I left them both active |
May 14, 2024 at 4:18 pm #15626461 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Alright then, I'll wait for your hosting provider's feedback. |
May 14, 2024 at 4:25 pm #15626484 | |
yannay |
2024-05-14 11:52:52.332558 [NOTICE] [1647364] [T0] [45.234.234.54:62977:HTTP2-5#APVH_www.stage.ranigilat.com:443] [STDERR] PHP Warning: Undefined array key "path" in /home/ranigila/domains/ranigilat.com/public_html/stage/wp-includes/l10n.php on line 1196\n |
May 14, 2024 at 4:36 pm #15626521 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. The error log does not indicate any issues with the mentioned plugins. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to your Website and server. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. |
May 14, 2024 at 7:43 pm #15626916 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for being patient. I've configured WPML and finished installing the String Translation and WCML. Everything appears to be working smoothly from my end. Can you confirm? Also, I've updated the Woocommerce plugin since it appeared to be outdated. Please inform me of any observations. |
May 15, 2024 at 12:20 am #15627339 | |
yannay |
Thank you! it does seem to work well now with both plugins activated. However, I think I know where the issue of server timeout may be coming from. It just happened again as I was attempting to simply update the Hebrew Homepage with no edits made to it. In Dashboard > English Pages there are Hebrew pages which WPML thinks are English (there are no Hebrew pages in dashboard > Hebrew pages). What is the proper way to assign the correct language to these pages and then match the English page with its Hebrew translation? Should I edit a page's English version > assign the existing Hebrew version of the page (which WPML thinks is an English page ATM) as its translation > update the English page? Most importantly, ATM the site is not responding (same issue ) I'll need to get WPML working again in order to start assigning languages and translations to existing pages as described above. Should I manually move the plugins to a disabled directory on the server, regain dashboard access, manually move the plugins back to the active plugin directory on the server, activate them in dashboard? I don't want to lose any of the configurations you have made to get the plugins working and I think the action described above might do just that. Many thanks |
May 15, 2024 at 12:48 am #15627385 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Yes, you need to correct the language of the page. So, use this method "Edit the Hebrew page > change its language definition > Update the page. If it's still connected to a language, you can disconnect it using this method https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/ Then edit the English page > match it with the now correctly language defined Hebrew page" To connect the Hebrew to the correct English language, you can use this method https://wpml.org/faq/how-to-link-already-translated-pages/ |
May 15, 2024 at 11:09 am #15629788 | |
yannay |
Ok I’ll try that Should I manually move the plugins to a disabled directory on the server, regain dashboard access, manually move the plugins back to the active plugin directory on the server, activate them in dashboard? I don't want to lose any of the configurations And last time I did that I think I lost all the configurations |
May 15, 2024 at 11:28 am #15629870 | |
yannay |
Once I get the server to respond again I think it would be impossible for me to make any changes on the Hebrew pages (which are set as English ATM) and update them because that is what causing the server to become nonresponsive. I may need to delete them as opposed to editing them and then create translations from scratch |
May 15, 2024 at 12:21 pm #15630334 | |
yannay |
How should o go about getting the server to respond again so I can start deleting those pages? |
May 15, 2024 at 1:12 pm #15630596 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I've checked and I'm able to edit your Hebrew translations without issues as shown in the attached screen recording hidden link . Also, the server is responding fine for me and there is no downtime or nonresponsive. Maybe you can try using another browser? |
The topic ‘[Closed] Running WPML & woocommerce on stage.ranigilat.com’ is closed to new replies.