This thread is resolved. Here is a description of the problem and solution.
Problem: The client updated internal links and content in posts, resulting in up to 50% of segments showing an orange bar and being untranslated or needing re-approval. This issue did not occur previously and was suspected to be related to recent server issues. Solution: The issue was due to the site not being properly registered and migrated between different environments (WPML test site, staging site, and production site). The site was moved, creating a new entry instead of copying the existing translation memory. We resolved this by manually merging the translation memory of all site organizations into the current one. The client should now cancel any affected 'In Progress' jobs at WPML > Translation Dashboard > Jobs, and create new jobs for the affected contents at WPML > Translation Dashboard. Assign the translations to yourself and access them at WPML > Translations. We have already applied this solution to the 'Best of Nightlife and Bars in La Spezia' and confirmed a 100% completed translation on ATE. Please verify if the issue is resolved by creating new translation jobs, as changes might not be visible on jobs currently in progress.
If this solution does not apply to your case, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you for your detailed notes.
The translation memory is merged already.
I’d like to highlight an example I mentioned earlier from the jobs on the 30th and 31st of January:
- On the 30th, one of the affected segments was missing from the original content.
- On the 31st, the same segment exists again in the next job.
This pattern indicates that the original content was altered between jobs, or that a plugin was disabled while translations were being processed. When this happens, WPML treats the content as changed and resets the translation memory for those segments. That’s why they appear untranslated again, even though they were previously completed.
This is different from the known ATE behavior, where segments can be marked “Save for later.” In your case, the trigger seems to be content changes or plugin state changes during translation jobs.
Could you please confirm the current ATE ID for your site?
Go to WPML > Support > Troubleshooting > Your Automatic Translation account id is and provide me the current ID.
Further, it would be helpful if you could pass me all the permalinks for original content that currently shows issues on the Advanced Translation Editor. I will then review those jobs and try to assist you on this matter. We can make an exception here and compensate you with some credits to solve those issues, I just need to know how many credits might be needed.
I just don-t understand this>
This pattern indicates that the original content was altered between jobs, or that a plugin was disabled while translations were being processed.
Only becasue yes i disabled and deleted many plugins...but at that point in time i had no reason to translate anything. It was not right up until the very end of the rebuild proced once everything was looking right, stable and functioning as wanted, then i beagn to update posts...
Anyway, my Translation account id is
75361602-41a7-4d71-85e9-efbb7e58dec4#B2Wwv9QIEiruWUfPJm5B3Qtt
Here are the main URLs with major issues: hidden link
hidden link
hidden link
hidden link
hidden link
hidden link
hidden link
The rest, either I have already translated last week or are as expected.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you for the provided details!
The problem seems to be that this site was not registered properly, and there were more organizations to be found than I expected earlier. The site moved various times between a WPML test site, a staging site, and a production site.
It further looks like, when you moved this site to the product on July 11 in 2025, the site was not migrated properly. It was moved instead of copied, which means the migration created a completely new entry on the system, instead of copying the existing translation memory to the new site.
I have handled this now by manually merging the translation memory of all site organizations into the current one.
Please now cancel the affected "In Progress" jobs at WPML > Translation Dashboard > Jobs.
Then, create a new job for the affected contents at WPML > Translation Dashboard.
You can assign the translations to yourself and then access them at WPML > Translations.
I already did this now for "Best of Nightlife and Bars in La Spezia" and I can see a 100% completed translation on ATE.
Please verify if the issue is solved now, but take note that you need to create new translation jobs first. You might not see the changes on jobs that are currently in progress.
