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Hello,
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the test site to investigate this issue further.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private response form looks like this: hidden link
Next time you reply, click "I still need assistance."
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
I'm sorry but this website is critical with many cronjobs. We can not give any access to this website in production.
It is very easy for you to replicate this on a temporary test website.
You only need a WordPress site with
- Wpml
- WPForms Multilingual
- WPForms Plugin
- A translated form with "Smart tag" {all_fields} in the notification email
Test the form in secondary language and you will receive an email with fields answers untranslated.