After the last update of WPML, the woocommerce (WC) order process no longer works! on my French site (secondary language) the checkout page and the order acknowledgment page are no longer displayed in the correct language: when I place the order in French, it is the English checkout that appears).
I tried to resolve the problem by following your post (https://wpml.org/forums/topic/cart-checkout-pages-are-not-translating/) but the result of my manipulation made the situation worse! If I now place the order in French, I now have a 404 error instead of the checkout page!! : ((
So I deactivated WooCommerce Multilingual & Multicurrency to see if it was the one at fault but that doesn't change anything!
On the other hand, if I place the order in English (main language), the order goes correctly but not the order in French. !
I deactivated WPML Multilingual CMS core and the command works correctly in both languages (english and french) by displaying the checkout page and the page in the correct language. It’s the WPML core that is in question!!
So here I really urgently need your quick help because my site is in production and the French command is completely malfunctioning! even after refreshing permalinks.
Can you help me please ???
the french membership order page is: hidden link
the english one: hidden link
(NB : I use a PrivateContent plugin to manage memberships with WC but it worked together with WPML for 5 years)
Thank you for contacting us and I'd be happy to assist.
This doesn't seem to be related to any of the known issues, so it will need some troubleshooting. Can you please temporarily enable WordPress debugging and see if any errors or warnings are recorded in the server's error log?
( ref: https://wordpress.org/documentation/article/debugging-in-wordpress/ )
In case there are none, you're welcome to share temporary admin login details, in reply to this message. We'll also need your permission to download a clone/snapshot of your website if it needs to be investigated on a different server.
Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.
Hi Waqar,
Were you able to make progress on your troubleshooting?
I would like to point out that the problem appeared last Friday and that it will be almost a week since the problem occurred! this is extremely problematic given the fact that this happens unexpectedly on the production site and the resolution of this problem is really urgent (especially since the weekend is approaching and you will not be working there)
thank you very much for your kind reply
Carlos
Thank you for waiting, while I performed some troubleshooting and research.
Even with the same WPML and WooCommerce settings, on my test website I was not able to reproduce this issue with the string translation and WooCommerce pages/endpoints.
Here are few points that I'll recommend to fix this on this particular website:
1. 'Utf8mb4 charset' extension is not active in your website's PHP.
If you'll go to WP Admin -> WPML -> Support, you'll see a warning message about that.
( 'Some features related to String Translations may not work correctly without utf8mb4 character.' )
- So I updated all plugins and theme!
- I allowed utf8mb4 character in my host server (see attached screesnhot utf8)
- sites’s cache is cleared
But the issue is still there! : ((
Here are my testings:
Option A: when WooCommerce Multilingual & Multicurrency IS activated
FRENCH ORDER (secondary language):
1. I fill the <b>french</b> subscription form (screenshot test01.png)
2. the <b>english</b> checkout page (screenshot test02.png) STILL appears instead of the french one ( The checkout page url generated is : hidden link )
3. after validating my order checkout, the ackownledge receipt page (or thank you page) doesn't appear at all : I have a 404 error instead (BUT the navigation bar is in FRENCH !!)
So during the french order process, I get: 1st page in FR -> 2nd page in EN ->3rd 404 error in FR !!
ENGLISH ORDER (main language):
the whole process is OK (all are english pages and no 404 error) !
Option B: when WooCommerce Multilingual & Multicurrency IS NOT activated
FRENCH ORDER (secondary language):
1. I fill the <b>french</b> subscription form
2. a FR 404 error page appears (BUT the navigation bar is in FRENCH !!) - The 404 page url generated is : hidden link
3. the ackownledge receipt page (or thank you page) doesn't appear at all (as the order process is cut)
ENGLISH ORDER (main language):
the whole process is OK (all are english pages and no 404 error) !
So please, as the issue is still persist, is there anything to troubleshoot in WPML page in cleanup section (hidden link)
And if not, I allow you to clone my site and do your own tests
Thank you to do your utmost to fix this before the weekend
TIA
CGC
Thank you for waiting, while I completed troubleshooting on your website's clone.
The checkout process completes successfully in the correct language, if I add a regular product, with new test users.
The issue of the incorrect language during the checkout only appears when the 'PrivateContent' plugin gets involved.
I also found your past ticket related to this plugin's general incompatibility with WPML, from a couple of years ago.
This is the feedback that Jamal shared from our development team:
This bug comes on the extension code, I think it's the authors of the extension who will have to understand why the code returns the wrong URL. If they can't, we can and would like to help them through our GoGlobal program. https://wpml.org/documentation/theme-compatibility/go-global-program/
The problem you are referring to (Jamal's old post) had been resolved since then, I no longer had any problems of language.
Today's problem is that, since the last WPML core update, the 404 page appeared instead of the acknowledgment of receipt page in French!
How can I eliminate this error and reassign an acknowledgment page in French (or even in English because I can put both languages on this page)!!
- Were you able to correct this in your clone of my site?
- Is there anything to troubleshoot in WPML page / cleanup section? I don't dare touch the settings in this "cleanup" section but could you, for your part, touch them (to possibly regenerate the urls) and see if that at least fixes the 404 error that appears?
Thank you Nigel for your kind asssistance : )
Please focus only on my last post dd Nov 27 at 10:43
This is the main thing I need to restore: a french or bilingual "acknowledgment of receipt" page instead of 404 error (because the order is working fine).
I really wonder if an action/troubleshoot in WPML page / cleanup section would not resolve this 404 error problem!!
Can you test on Waqar clone?
Looking at the issue it is something I can only debug on a local copy of the site, to see why the order received template isn't loading and the 404 is loaded instead.
Until I've identified the cause I can't propose a solution.
I'm generating a copy of your site now; I'll get back to you later today when I have managed to install it locally and run some tests.
I have been setting up a copy of your site locally so that I can go through the steps to reproduce the issue (so that I can then investigate it), but the registration form isn't shown, I get a message that the licence isn't valid (screenshot).
I guess that the licence is restricted to the domain, and hence doesn't work on my local copy of the site.
Could you make a working copy of the site available on a staging server that I can use for testing? It will need an alternate payment mechanism setting up (e.g. check/cheque payments) so that I can go through the steps of submitting an order via this form.
I'll set another private reply so that I can get credentials for the staging server.
>> I guess that the licence is restricted to the domain, and hence doesn't work on my local copy of the site.
You're right ! Well, I can send you a plugin developed by the same publisher as the membership plugin PrivateContent, which deactivates domain control (used only for staging clones)
How can I send it to you (because it won't work using photo upload)?
Once you have received it, all you have to do is install it in the WP plugins and you can test on your clone
I'm waiting for your answer on how to send it to you. ; ))
Nigel,
finally, in the meantime, I just created a staging clone of my site hidden link
(I installed the plugin in order to deactivate domain control and enable form display - see enclosed screenshot) and I can send you ASAP all back-office access data to enable your testing.
Could you send me back a "private" answer in order to keep our privacy?
TIA
Carlos
The topic ‘[Closed] Since last WPML update, WC order (in second language) malfunctions (error 404’ is closed to new replies.
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