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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where clicking on a product in their WooCommerce shop resulted in a "No results found" message. This problem occurred after increasing the WP Memory limit to 256M.
Solution:
We resolved the issue with the single product page by navigating to Settings > Permalinks in the WordPress dashboard, setting the permalink structure to Post name, and then saving the changes. We asked the client to confirm if this solution worked for them.

Please note that this solution might be irrelevant due to it being outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

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This topic contains 7 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 3 months ago.

Assisted by: Long Nguyen.

Author Posts
May 6, 2024 at 3:48 am #15594937

nguyenM-3

Can you go to my website to have a look please hidden link Because I do not know how to explain to you probably through text.

Go to maihistoria.com => on the menu you will see "Bộ sưu tập" => "Cài áo cao cấp" => You will see lots of products. But when you click in one product, it shows "No results found".

This problem happened when I increased the WP Memory limit to 256M yesterday.

For your information, I am using Woocommerce for my shopping page.

Please help me solve this.

Thank you.

Nguyên--

May 6, 2024 at 3:50 am #15594938

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the new ticket. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Looking forward to your reply.
Thanks

May 6, 2024 at 9:39 am #15596285

nguyenM-3

I have problem doing back up with Duplicator.
It shows like this.

Do I really have to use Duplicator?
Because I think I managed to save a back up directly from Hostinger already.

z5413992585102_1ed9fb349013c7b17e479e9109e75f8c.jpg
May 6, 2024 at 9:44 am #15596312

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Do I really have to use Duplicator?

No, any backup would be ok. If you have a backup in the hosting, please share your site credentials in the next reply.

Thanks.

May 6, 2024 at 9:49 am #15596337

nguyenM-3

Since I log in wordpress with my personal google account, I cannot share that info to you.
Can you please give me your email address and I will add you as admin on my website?

May 6, 2024 at 9:55 am #15596378

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Yes, you can use my email address to create an admin account:
long.n@onthegosystems.com

Thanks.

May 6, 2024 at 10:00 am #15596391

nguyenM-3

I just added you. An email will be sent to your email. Please let me know if you can log into my website already. Thank you.

May 6, 2024 at 10:04 am #15596412

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

I fix the issue with the single product page by going to Settings > Permalinks > Set the permalink to Post name > Save.

Can you confirm it works on your end?

May 9, 2024 at 7:37 pm #15612273

nguyenM-3

Hello,

Sorry for my late response. Yes, the issue with single product pages has been solved, Thanks for your help.