Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 12:00 – 14:00 12:00 – 14:00 12:00 – 14:00 12:00 – 14:00 12:00 – 14:00 -
- 17:00 – 21:00 17:00 – 21:00 17:00 – 21:00 17:00 – 21:00 17:00 – 21:00 -

Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: 

This topic contains 10 replies, has 2 voices.

Last updated by Bigul 1 year, 8 months ago.

Assisted by: Bigul.

Author Posts
October 10, 2023 at 11:01 am #14548943

almazK

I worked on a local site and everything was fine for me
but when I uploaded the plugin to the main domain, I got an error. The plugin file does not exist.
This is because sitepress-multilingual-cms is active
I can't even add a key product, what should I do?

October 10, 2023 at 11:33 am #14549223

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

What is the error you are getting while registering the site? It would be great if you could share a couple of screenshot for a better understanding.

--
Thanks!

Bigul

October 10, 2023 at 12:25 pm #14549793

almazK

The fact is that I have this plugin on my site, but it doesn’t work at all, and sitepress-multilingual-cms specifically doesn’t work, and because it doesn’t work, it doesn’t work in general

October 10, 2023 at 1:11 pm #14550247

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Hope you are using WPML Advanced Translation Editor for translating the posts and pages. A couple of requests for tracking this.

1) Please let us know the exact steps to reproduce the issues on your site. It would be great if you could share a couple of screenshot for a better understanding.

2) Please fill the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

--
Thanks!

Bigul

October 10, 2023 at 2:03 pm #14550913

almazK

Unfortunately I don't know the data but I can send you screenshots
I can't even enter the key
My site does not work only if this plugin is disabled, which I noted in the screenshot
Maybe I should delete the plugin and download it again?

no work.jpg
no work (2).jpg
work.jpg
work2.jpg
October 10, 2023 at 3:16 pm #14551809

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the details. This may be a compatibility issue. Please share with us the WordPress debug.log(not WPML debug information) to collect more details on this. Refer to these pages for instructions

https://wpml.org/documentation/support/debugging-wpml/

https://wordpress.org/documentation/article/debugging-in-wordpress/

To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please activate WPML Multilingual CMS and check if you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

--
Thanks!

Bigul

October 10, 2023 at 8:12 pm #14553665

almazK
Notice: Function register_sidebar was called incorrectly. No id was set in the arguments array for the "Right Sidebar" sidebar. Defaulting to "sidebar-1". Manually set the id to "sidebar-1" to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /var/www/hottopcasino.com/wp-includes/functions.php on line 5905 Fatal error: Uncaught Error: Call to undefined function simplexml_load_file() in /var/www/hottopcasino.com/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php:885 Stack trace: #0 /var/www/hottopcasino.com/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php(105): WP_Installer->load_repositories_list() #1 /var/www/hottopcasino.com/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php(86): WP_Installer->__construct() #2 /var/www/hottopcasino.com/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/functions-core.php(6): WP_Installer::instance() #3 /var/www/hottopcasino.com/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/installer.php(15): WP_Installer() #4 /var/www/hottopcasino.com/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/loader.php(227): include_once('/var/www/hottop...') #5 /var/www/hottopcasino.com/wp-includes/class-wp-hook.php(310): wpml_installer_instance_delegator() #6 /var/www/hottopcasino.com/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #7 /var/www/hottopcasino.com/wp-includes/plugin.php(517): WP_Hook->do_action() #8 /var/www/hottopcasino.com/wp-settings.php(610): do_action() #9 /var/www/hottopcasino.com/wp-config.php(105): require_once('/var/www/hottop...') #10 /var/www/hottopcasino.com/wp-load.php(50): require_once('/var/www/hottop...') #11 /var/www/hottopcasino.com/wp-admin/admin.php(34): require_once('/var/www/hottop...') #12 /var/www/hottopcasino.com/wp-admin/plugins.php(10): require_once('/var/www/hottop...') #13 {main} thrown in /var/www/hottopcasino.com/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php on line 885
There has been a critical error on this website. Please check your site admin email inbox for instructions.
October 10, 2023 at 8:29 pm #14553771

almazK

https://pastebin.com/jPKN37EX

October 11, 2023 at 6:51 am #14555403

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the debug log details. This error happens because the SimpleXML extension is inactive on the server. So please activate it with your server team's help and ensure the bug exists. Refer to the following errata and ticket URLs for more details.

https://wpml.org/errata/php-7-possible-issues-simplexml/

https://wpml.org/forums/topic/fatal-error-uncaught-error-call-to-undefined-function-simplexml_load_file-3/

--
Thanks!

Bigul

October 12, 2023 at 1:03 pm #14566301

almazK

Hello, they said everything was installed normally, the problem is not in the hosting, the error when launching the plugin is the same

October 12, 2023 at 2:10 pm #14566777

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Please fill in the private details fields(including the FTP credentials) after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

--
Thanks!

Bigul

The topic ‘[Closed] Site error when working on the main domain’ is closed to new replies.