Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by lasseJ-5 2 months, 2 weeks ago.

Author Posts
February 26, 2025 at 4:24 pm #16752186

lasseJ-5

Background of the issue:
I am trying to use Automatic Translations on a site under development. The translations were working fine before.

Symptoms:
I am being told I do not have enough Credits, and I receive the error 'Api error missing resource: No sitekey found for this website'.

Questions:
Why am I receiving an error about missing sitekey despite entering and verifying it?
Why does it say I do not have enough credits even after allocating Prepaid Credits?

February 27, 2025 at 7:57 am #16754307

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

Please try next steps:

- In your website, go to Plugins -> Add New -> Commercial.
- Unregister WPML by clicking the unregister link.
- Then go to https://wpml.org/account/sites/.
- Delete the existing site key.
- Then go back to Plugins -> Add New -> Commercial on your website.
- Click the register link and register it again and assign some credits

let us know how it goes.

Regards,
Drazen

February 27, 2025 at 10:05 am #16755022

lasseJ-5

That solution resolved the issue for us. Thanks for the assistance.