Background of the issue:
I am trying to ensure that my site hidden link is recognized as a production instance. I changed the site to production in the settings on WPML.
Symptoms:
The admin backend shows the site as development even though it is registered as production.
Questions:
Why does the admin backend still show the site as development after changing the settings to production?
see here how it's both registered and a development site. It's quite annoying though as we get the footer banner that we have an unregistered plugin across our website, when we have in fact paid you.
Have you generated a new production key? If not, please generate a new production key and insert that into your wp-config.php file. If you've already done that, please let me know. I'll check with our devs how you can register a new key in your custom environment.
Yes, I deleted the previous key which was in use for our development domain and generated a new one for the production site, I then added that to the variables as per your instructions
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
It's quite an ISO issue for me to give you this access. Can I ask how the API key is encoded in the db, because i've found the table, so I'd like to try updating the value with the new key I generated but it's not an MD5 hash.
tomW-28 confirmed that the issue was resolved on 2024-06-28 12:18:31.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
