Slow admin backend

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Performance

This topic contains 0 replies, has 0 voices.

Last updated by Andreas W. 1 month ago.

Assisted by: Andreas W..

Author	Posts
February 26, 2025 at 6:53 pm #16752974
zenC	Background of the issue: I am trying to load the wp admin backend. Here is the link to the page where the issue can be seen: hidden link Symptoms: I expected to see a fast backend, but instead, I got a slow javascript file from WPML. Questions: Why is the javascript file loading so slowly in comparison to the other javascript files? can this be done faster? can this be changed so that the file can be cached in the browser?
March 1, 2025 at 4:49 pm #16764219
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, So far, it does not look as if this file is coming from WPML. We need full admin access to the site to investigate the issue. I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further. The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up the site and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields. The private reply form looks like this: hidden link The next time you reply, click on "I still need assistance". Video: hidden link Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form. Best regards Andreas
March 4, 2025 at 3:29 pm #16774964
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I updated all the plugins and I currently see a loading time on backend between 1.5 and 2.5 seconds. If you can still replicate the issue, please let me know on which page it occurs.
March 5, 2025 at 7:44 am #16776785
zenC	Hello Andreas, thank you for looking into this. There is a JAVASCRIPT file that wpml calls, that cannot be cached and that is taking a long time to load. This occurs on every backend page.
March 5, 2025 at 11:39 pm #16780829
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	All I can say so far is, that this is a very big script with almost 30k lines and I can see still a load time of 1.3 seconds when testing the site only with WPML. I am currently asking our ATE Team if a load time of around 1-2 seconds can be expected.
March 7, 2025 at 1:30 pm #16788765
zenC	Please do also ask them to make it cacheable.
March 7, 2025 at 8:12 pm #16789903
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Yes, indeed! This is what was proposed to the Development Team.