This thread is resolved. Here is a description of the problem and solution.
Problem: The client is unable to translate references on their website using WPML with the Premium Addons for Elementor. The references are displayed in Danish instead of English. Solution: We modified the XML configuration for the Elementor widget used by the client. Here is the updated XML configuration:
<wpml-config><br /> <elementor-widgets><br /> <widget name="premium-addon-testimonials"><br /> <fields><br /> <field>premium_testimonial_person_name</field><br /> <field>premium_testimonial_company_name</field><br /> <field editor_type="VISUAL">premium_testimonial_content</field><br /> <field>heading</field><br /> </fields><br /> <fields-in-item items_of="multiple_testimonials"><br /> <field>person_name</field><br /> <field>company_name</field><br /> <field>heading</field><br /> <field editor_type="VISUAL">content</field><br /> </fields-in-item><br /> </widget><br /> <elementor-widgets><br /></wpml-config><br />We asked the client to check if the translated page now displays correctly.<br /><br />If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at <a href="https://wpml.org/known-issues/">https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at <a href="https://wpml.org/forums/forum/english-support/">WPML Support Forum</a>.
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Background of the issue:
I am trying to translate the whole site, but the references aren't being translated. It's something to do with Premium Addons, which is an extension to Elementor. I'm using that widget for some of the content on that page. Link to a page where the issue can be seen: hidden link
Symptoms:
References are displayed in Danish instead of English.
Questions:
Why aren't the references being translated?
Is there a compatibility issue between WPML and Premium Addons for Elementor? - also see attached screenshot
Hi Osama, I have followed your guide. I can see the fields in the translation editor, and they are being translated, but I cannot see it on the page. Here is the code I have written in the Custom XML Configuration.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
It seems to be working now when I insert the text into the Content box 'premium_testimonial_content,' but many more boxes have appeared in 'Translations,' including 2 with 'content.' The code doesn't work if I copy it over to the live sit
But on the most important page, it doesn’t work. It’s as if the first field in the Advanced Translation Editor is duplicated endlessly… This site - hidden link
Thank you for the guidance, I appreciate it, have a nice day
kimR-3 confirmed that the issue was resolved on 2024-06-11 10:00:23.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.