[Resolved] Some Elementor Pro templates don't translate
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing issues with translating Elementor Pro templates using WPML. Translations do not appear when using the WPML translator, and a 503 error occurs when using the WordPress editor. Solution: 1) Ensure a full site backup is taken. 2) Navigate to WPML>>Settings>>Custom Term Meta Translation. 3) Set the translation preference for the 'orderfield' field to 'Copy' and save the changes. 4) Go to FAQ>>FAQ categorieën in Dutch language, open the FAQ categorieën terms for editing one by one, and resave them. 5) Visit JetEngine>>Query Builder, open the 'FAQ Categorie query' for editing, go to the 'Include/Exclude' tab, add the French FAQ categorieën terms slugs in the name field, and update the query. 6) Check the translated FAQ page on the front end. Additionally, ensure that the correct template is selected for the French FAQ page from the Elementor screen.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
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Background of the issue:
I'm having issues with translation Elementor Pro templates. All templates are translated. However, when I try to translate with the WPML translator the translation doesn't show. And when I try to translate with the WordPress editor, I get a 503 error. I'm using WPML for some time now.
Symptoms:
Translation doesn't show with WPML translator. 503 error when using WordPress editor.
Questions:
Why don't the translations show when using the WPML translator?
Why do I get a 503 error when trying to translate with the WordPress editor?
Welcome to the WPML support forum. I will do my best to help you to resolve the issue.
We hope you are using WPML Advanced Translation Editor for translating the posts and pages. Please try the following steps after a site backup and make sure the issue exists or not.
1) Open the template post for edit in the default language
2) Make a minor change in the post and update it (to refresh the translation settings)
3) Visit WPML>>Translation Management Dashboard
4) Choose the template post you want to translate or update the existing translations
5) Send it to Translation Basket
6) Visit WPML>>Translation Management>>Translation Basket
7) Send it for translation, by choosing yourself as a translator
8) Visit WPML>>Translations queue and translate the post by clicking the *Translate* button
This is the actual workflow for translation. Refer to the following articles for more details.
Thank you for the details. To make sure, do you want to translate the Elementor Pro templates manually? The WordPress Editor option (manual) is enabled for the template post and you have translated the FAQ posts using WPML Advanced Translation Editor.
If so, visit the Template posts list in Dutch and switch to French via the Dashboard language switcher (of top header), then make sure you can edit the post or not. Refer to the following article and attached image for more details.
As mentioned in the screencast, the French translation don't show up as published. So I cannot edit the post. If I click on the French translation via the pen icon (in the language column) I run into a 503 error.
Wouldn't it be easier if I grant you admin access so that you have a better understanding of the problem?
Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies.
Thank you for the updates. I can reproduce the issue on your site. Please try the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not.
1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
2) On the Troubleshooting page, please click on the following options in the *Clean up* section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
If the bug exists, please allow me to make a copy of your site using the Duplicator plugin (https://wordpress.org/plugins/duplicator/) to debug the issue on my local server. So we can troubleshoot the bug without affecting your live site.
Please check the attached image. It looks like the issue is happening because the template translations are in Trash now. Please restore it from Trash after a site backup and make sure the issue exists or not. Refer to the attached images for more details.
Thank you for the updates. To make sure, the templates are translated now, but the FAQ posts are not showing the translations in the frontend, am I correct?
If not, please share the Page URLs for further checking.
I did insert the translated templates (sections) inside the main translated FAQ page. However, it seems they don't apply or save. I'm really doing everything by the book. But I really believe there is some kind of bug.
