Some taxonomies in your site are forced to be untranslatable

This thread is resolved. Here is a description of the problem and solution.

Problem:
Some taxonomies on the client's site are forced to be untranslatable, which is problematic for running a multilingual WooCommerce site. This may be caused by a plugin or the theme.
Solution:
We recommend the following steps:
- Navigate to WPML > Settings > Taxonomies Translation section.
- Set the translation preference for 'Product categories (product_cat)', 'Product tags (product_tag)', and 'Product shipping classes (product_shipping_class)' to

"Translatable - only show translated items"

.
For more guidance, refer to our documentation on Translating Post Categories and Custom Taxonomies.

If this solution does not seem relevant to your situation, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: WCML

This topic contains 4 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 7 months ago.

Assisted by: Long Nguyen.

Author	Posts
November 15, 2023 at 11:13 pm #14821153
odaiN	Some taxonomies in your site are forced to be untranslatable. This is causing a problem when you're trying to run a multilingual WooCommerce site. A plugin or the theme are probably doing this. What you can do: 1. Temporarily disable plugins and see if this message disappears. 2. Temporarily switch the theme and see if this message disappears. It's best to contact WPML support, tell that you're getting this message and offer to send a Duplicator copy of the site. We will work with the theme/plugin author and fix the problem for good. In the meanwhile, we'll give you a temporary solution, so you're not stuck.
November 16, 2023 at 2:58 am #14821563
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Odai, Thank you for contacting WPML support, I'd be happy to help you with this issue. Please go to WPML > Settings > Taxonomies Translation section > Set the translation preference of the following taxonomies to "Translable - only show translated items" and see if it helps. - Product categories (product_cat) - Product tags (product_tag) - Product shipping classes (product_shipping_class) Refer documentation https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/ Look forward to your reply. Thanks
November 16, 2023 at 12:08 pm #14825623
odaiN	Thanks, But Why here, as shown in the attached picture, it gives me that it is locked ? New threads created by Long Nguyen and linked to this one are listed below: https://wpml.org/forums/topic/this-setting-is-locked-by-a-wpml-configuration-file-5/
November 16, 2023 at 6:28 pm #14829841
odaiN	There are also words that I cannot find to translate. Why? I can't find it in String Translation New threads created by Long Nguyen and linked to this one are listed below: https://wpml.org/forums/topic/there-are-also-words-that-i-cannot-find-to-translate/
November 17, 2023 at 1:33 am #14831473
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, We can handle one issue per ticket only so I will split your new issues into new tickets. If you see the main issue of this ticket with the error message "Some taxonomies in your site are forced to be untranslatable." is resolved, please mark it as Resolved. Thanks.