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[Resolved] Some translated products lead to a blank white page.

This thread is resolved. Here is a description of the problem and solution.

Problem:
Some translated products lead to a blank white page, even after deleting and recreating the products.
Solution:
If you're experiencing this issue, we recommend you enable debugging to identify any errors related to WPML. Here are the steps:
1. Edit your wp-config.php file to enable WordPress debugging. Add these lines before the comment /* That's all, stop editing! Happy publishing. */:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. Replicate the error by visiting the problematic product page.
3. Check the debug.log file located in the /wp-content/debug.log for any WPML-related errors.
4. Copy and paste the full error message here for further analysis.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 replies, has 0 voices.

Last updated by Andrey 2 weeks ago.

Assisted by: Andrey.

Author Posts
April 16, 2026 at 8:46 am #17973390

verenaC-2

Some translated products lead to a blank white page. Its only about 10% of the products. Even after deleting the product entirely (even in the original language) and creating it again, the product will only lead to a blank white page. Here an example: hidden link
Two of the prodcuts (Sandal in purple and light brown) are working. However, the colours beige and blue are leading to white blank page: hidden link

April 16, 2026 at 5:45 pm #17975213

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

To better understand your situation, could you please enable debugging, replicate the issue, and share the full error message from your debug.log file?

Here are the steps:
1. Enable WordPress debugging by editing your wp-config.php file. Add (or modify, if these lines already exist) the following lines before the comment /* That's all, stop editing! Happy publishing. */:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. Replicate the error.
3. Check the debug.log file (located in the /wp-content/debug.log) for any WPML-related errors.
4. Copy and paste the full error message here.