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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the Advanced Translation Editor (ATE) jumps to the end of the page after saving a block of text during translation. This issue occurs randomly and not for all text blocks. Refreshing the page seems to prevent the issue from reoccurring for that specific page.
Solution:
1. We first suggested that the issue might be temporary and asked the client to attempt to replicate it, providing clear steps if possible.
2. We noticed that the REST API appeared to be disabled on the client's site, which is essential for some of WPML's functionality. We recommended checking the REST API dependencies here: https://wpml.org/documentation/support/rest-api-dependencies/
3. Upon further investigation, we confirmed that the REST API was working on the client's site.
4. We asked the client if the issue persists with the latest WPML version (at the time, 4.6.10) and advised checking for the latest versions in the "My Account -> Downloads" section. We also provided a link to update instructions: http://wpml.org/faq/install-wpml/ and reminded the client to back up their database before updating.

If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.

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This topic contains 30 replies, has 2 voices.

Last updated by Andrey 7 months, 1 week ago.

Assisted by: Andrey.

Author Posts
April 17, 2024 at 8:54 am #15530345

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Hi Jorge, I am creating a separate support ticket for a different issue. I'll help you with the ATE not loading at https://wpml.org/forums/topic/split-ate-does-not-even-load-on-mozilla-firefox-chrome/.