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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to translate specific text appearing on your website.
Solution:
We recommend following these steps to ensure the text is properly registered for translation:
1. Navigate to WPML → String Translation.
2. Enable the Look for strings while pages are rendered option.
3. Visit the page where the untranslated text appears.
4. Return to WPML → String Translation and verify if the new text has been registered.
5. Proceed to translate the newly registered text.
For more detailed guidance, please refer to our documentation on Finding Strings that Don’t Appear on the String Translation Page.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Andrey 3 months, 1 week ago.

Assisted by: Andrey.

Author Posts
June 20, 2024 at 9:53 pm #15767754

daliborJ

great, thanks a lot. I can't deal with this one yet.

hidden link

Anyway, if there's a chance to rate you, I'll do it.

Dalibor

June 20, 2024 at 9:58 pm #15767803

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Do you know how this text was added?

Could you please double-check to ensure that you have translated the correct text?

- Go to WPML → String Translation
- Enable the "Look for strings while pages are rendered" option
- Open the desired page where the untranslated text is displayed
- Return to WPML → String Translation and check if the new text has been registered
- Make the translation

https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Keep me updated on the results.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.