Split: Can't find strings for translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate certain strings on their website, specifically the promotional code "Use code 'GET10OFF' to get up to 10% off all products" and the copyright notice "© 2025 xinshengmanufacture.com - All rights reserved".
Solution:
We advised the client to search for these strings in WPML -> Strings Translation. If the strings were not found there, we recommended checking our guide on finding strings that don't appear on the String Translation page at https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.
Upon further investigation, we located these strings in the Admin Text Translation screen and moved them to WPML -> Strings Translation for the client to proceed with the translation.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

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This topic is split from https://wpml.org/forums/topic/split-how-to-set-the-template-elements-in-my-navigation-menu/

Tagged: ATE

This topic contains 8 replies, has 0 voices.

Last updated by Itamar 3 days, 10 hours ago.

Assisted by: Itamar.

Author	Posts
August 1, 2025 at 8:41 am #17287298
zaimianz	I have successfully solved the problem according to your method, thank you very much, now we will continue to solve other problems, as shown in the picture, these contents still cannot be translated, I don't know how to translate them
August 1, 2025 at 8:47 am #17287450
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I can see that the "Use code "GET10OFF" to get up to 10% off all products" and the "© 2025 xinshengmanufacture.com - All rights reserved" strings are not translated on your site. Please search for those strings in WPML -> Strings Translation. If you can't find those strings there, then please check our guide on finding strings that can't be found in Strings Translation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/. Please let me know if this information is helpful. Regards, Itamar.
August 1, 2025 at 8:53 am #17287462
zaimianz	OK, I will try. Regarding the problem that the product category pictures on the page cannot be displayed, please help me check it.
August 1, 2025 at 9:16 am #17287534
zaimianz	I re-scanned the theme and theme plugins for the strings, then searched for the strings again, but still couldn't find them.
August 3, 2025 at 6:20 pm #17291174
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for trying my suggestions. I found these strings in the Admin Text Translation screen. I moved them to WPML -> Strings Translation, and now you can proceed translating the strings there. Please see the attached screenshots. Can you please confirm that this problem is solved now? Regards, Itamar.
August 4, 2025 at 2:19 am #17291559
zaimianz	Yes, I translated them correctly as you said. Thank you very much.
August 4, 2025 at 2:21 am #17291560
zaimianz	How should I translate these two logos? New threads created by Itamar and linked to this one are listed below: https://wpml.org/forums/topic/split-how-to-translate-the-menus-highlight-label/
August 4, 2025 at 2:54 am #17291623
zaimianz	The footers are also not translatable. They seem to be widgets. New threads created by Itamar and linked to this one are listed below: https://wpml.org/forums/topic/split-where-to-translate-the-footer-widgets-titles/
August 5, 2025 at 4:18 pm #17297386
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'm glad that the problem with the strings is solved now. I'm closing this ticket. I'll continue to help you with the other issue here: https://wpml.org/forums/topic/split-where-to-translate-the-footer-widgets-titles/ https://wpml.org/forums/topic/split-how-to-translate-the-menus-highlight-label/ Regards, Itamar.