This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to save new thumbnails for product categories when WPML plugins were active. This issue occurred for both default and translated categories.
Solution:
We recommended the client to disable all WPML plugins temporarily to verify if the issue persists. If the thumbnails are correctly updated and saved with the plugins disabled, this suggests a potential conflict between WPML and the theme or another plugin. In such cases, we advise:
1. Ensure that all themes and plugins are updated to their latest versions.
2. Re-enable the WPML plugins one by one to identify which specific plugin might be causing the conflict.
3. Check the known issues on our website and verify if there's a permanent fix available for the version you are using.
If these steps do not resolve the issue or if the solution provided here is outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic is split from https://wpml.org/forums/topic/404-error-on-spanish-product-category-pages-2/
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Last updated by 2 weeks, 4 days ago.
Assisted by: Dražen.
