Problem: The client was unable to save new thumbnails for product categories when WPML plugins were active. This issue occurred for both default and translated categories. Solution: We recommended the client to disable all WPML plugins temporarily to verify if the issue persists. If the thumbnails are correctly updated and saved with the plugins disabled, this suggests a potential conflict between WPML and the theme or another plugin. In such cases, we advise: 1. Ensure that all themes and plugins are updated to their latest versions. 2. Re-enable the WPML plugins one by one to identify which specific plugin might be causing the conflict. 3. Check the known issues on our website and verify if there's a permanent fix available for the version you are using.
If these steps do not resolve the issue or if the solution provided here is outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was experiencing 404 errors on Spanish product category pages on a multilingual site using WPML, despite the products being visible and unique slugs for categories being set. The default language was Dutch, and the issue persisted even after re-saving permalinks and disabling caching/SEO plugins. Solution: We identified that the issue was due to the client setting a custom base but using a different shop slug. We recommended using the original shop page slug 'winkel' and the regular WooCommerce permalink setting 'Shop base with category'. We adjusted the permalink settings from Settings > Permalinks to resolve the issue. After making these changes, the Spanish product pages began to display correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
