Split: Extend WPML subscription given the expiration notices

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to extend their WPML subscription, but the system indicates that the subscription is still active and set to auto-renew.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1) Unregister your current website by navigating to Plugins → Add New and clicking on the Commercial tab. Then click on "Unregister WPML from this site". For more details, visit How to unregister WPML.
2) Generate a new key on wpml.org where you have an active subscription.
3) Register the website with the new key.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/forum/english-support/

Tagged: Account Issues, Exception

This topic contains 3 replies, has 2 voices.

Last updated by Andrey 1 year, 10 months ago.

Assisted by: Andrey.

Author	Posts
May 21, 2024 at 8:02 pm #15652619
Malia Krahn	Additionally, my client (the account owners) are trying to extend their WPML subscription given the expiration notices. However, when they click to extend, it says their subscription is still active and set to auto-renew on 11/1/2024. Please let me know if you can assist with this also. Thank you!
May 21, 2024 at 8:04 pm #15652621
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Please elaborate a little more so I can be better of help. Sometimes screenshots illustrating what you mean may go a long way to clarify what words fail to transmit so if you like make use of "upload an image" below the comment area.
May 23, 2024 at 7:52 pm #15665070
Malia Krahn	Hi Audrey, My client tries to extend their subscription. However, when they click to extend the subscription, the message says the subscription is active, and will auto-renew on 11/1/2024. Please let me know what you can see on your side for this. Thank you!
May 24, 2024 at 2:52 pm #15668430
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. It's possible that the website you are referring to is registered with an old key. Please follow these steps: 1) Unregister your current website by going to Plugins → Add New and click on the Commercial tab. Then click on "Unregister WPML from this site". https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production 2) Generate a new key on wpml.org where you have an active subscription. 3) Register the website with the new key.